Me too, I had many occlusions and bent cannulas and gave up using them. I complained to Roches as I thought it was every time I was doing a set change and not the whole combined tube and set. I never looked at what was happening with the inserter and the mechanism etc.
Roche agreed to uplift the 4 months of supplys I had (due to the way our pct orders), I thought that the problem was down to just 1 particular batch of sets I had.
I will never go back to any flexilink sets at all. I went to rapid d ones, and like Hazza, I have never looked back, and never had any problems with them.
The rapid d's are also better as you prime the sets BEFORE inserting them, so you are not priming air through your skin before the insulin is pushed through, so know thoughts of having to give a little extra to prime the cannulas.
The connectors from tubing to cannulas are miles better too.
I personally agree with Hazza, but I would put it even more strongly...if ANYBODY has problems with sets or occlusions etc, we should not just accept this occuring, otherwise the pumps and sets will never be improved further, and we will all keep suffering with these problems. I also reported my problems to the MHRA website for reporting mechanical NHS mechanical failures. I know from having spoken to the lady from MHRA I am the only person that has ever repported problems with their pump.
I do like my pump, but the flexilink and flexilink plus sets caused me a number of problems with failures and occlusions, complete blank screen on the remote etc, and when our PCT's are paying so much money for this equipment, then I believe that it should be good, and NOT affect my health detrimentally when their sets fail and or occlusions etc.
I know that there is an allowance of occlusions that these machines are allowed to have within 1 year, but I had 'used' my allowance within 1 month, and I was not prepared to put up with it anymore.
I have never heard anything from Roche about my concerns of these sets, and that also disappointed me. We are after all there customers, and even Toyota cars had to do recalls after so many people complained about their brakes failing.
Ithink that the rapid d's are much better, albeit they have to be changed every 24-48 hours.