Might have been in the manual (which I still haven't finished reading yet).
So I've not been very well today - just a bad cold, but my BG has been mad. Anyway, I was lying around bored earlier and I actually read the manual at last! On page 26 is a complete explanation of the directional arrows! Oh, and it means what the customer service guy told me about the speed of change of the horizontal arrow was wrong! It also means that neither of my sensors have been working properly! Anyway, so that you don't all have to RTFM, here is the explanation:
Vertical up arrow - BG rising more than 0.1 mmol per minute
Diagonal up arrow - BG rising between 0.06 and 0.1 mmol per minute
Horizontal arrow - BG changing less than 0.06 mmol per minute
Diagonal down arrow - BG falling between 0.06 and 0.1 mmol per minute
Vertical down arrow - BG falling more than 0.1 mmol per minute
So there you have it. Neither of my sensors have accurately indicated this. They have let me drift several mmol with a horizontal arrow. I feel another discussion with Abbotts coming on!
Smidge