Get an appointment with the Specialist team. They are knowledgeable and will write down a script for your treatment to the surgery.
I don't know whether it is GP surgery targets or nurse training but some come across as dictatorial and unrelenting. Some are brilliant and lovely.
Sorry you...
Here are the smaller one which works fine and the larger newer one which doesn't. The lancets are 31 mm long.
The larger one is possibly for tougher skin.
I have the same problem. The replacement lancet pen scale goes up to 7 whereas previous ones went up to 5.
The new pen is far bigger than the old one (which has cracked)
The new pen barely touches the skin never mind puncturing it.
Cannot seem to get this through to Caresens nice as the staff...