Medtronic 780G and pairing to phone issues.

[Phaid]

Hi.
The last month I have not been able to connect my pump to my phone. They find each other but pairing failed or device not found message is displayed. I am running Android 16 on a Pixel 8 with developer options turned off. All apps are up to date. Any Ideas?

 

[grantg]

tagging a few medtronic users hopefully one of those can help: @Huntiejo @Sasha1! @Nicola M @sona chandi @sleepster

 

[Phaid]

Ok thanks.

 

[Nicola M]

I don't use Android, the only things I can think to suggest is to delete the pump from Bluetooth before trying to pair it again, delete the App, turn the phone on and off. Download the app again and try pairing it again

 

[Phaid]

Thanks for trying.
I've tried all those, but no luck. Had this problem before and it does seem to sort itself out eventually.

 

[sleepster]

I'm afraid I'm no help with this, I had a 640g and am now using omnipod.
Does your clinic have someone that can help with technical issues? Mine has someone who's very good with these kinds of things and can troubleshoot most issues! Might be worth giving your clinic and/or Medtronic a call?
Hope you get sorted!