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I have never seen a more user-unfriendly site. All I wanted to do was thank the person who replied to my thread. My first attempt was returned because it went to an unmonitored address. The second attempt was turned down because I wasn't recognised. At the third try, my message was refused...

This is probably an odd query. Several months ago, Balance had an announcement/advert about an official organisation that would help with problems dealing with health trusts. I wrote with a query, but something happened to my email server, and I was without service for several weeks...