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It seems like lots of people are having issues with this! I contacted my phone provider (Fairphone) and they logged the issue and said if I needed to continue to scan using my phone I could downgrade my device to the previous software setting and it should work. However there would be a degree...

Hi ali28475, pretty much the exact same thing happened to me today with my Android phone. I updated this morning and a sensor that had been working fine for 6 days kept showing that same 'unable to scan' message. I've tried all day and then changed to a new sensor and same thing. I phoned Abbott...