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A question : is it legal to refuse replacement of not working item?
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<blockquote data-quote="urbanracer" data-source="post: 2271217" data-attributes="member: 140811"><p>I would say that the law is against you on this.</p><p></p><p>Using the car analogy, if you fit parts to your car that are are not authorised by the manufacturer then you void the warranty. If you were to reprogram the vehicle's Engine Control Unit to make the car go faster or use less fuel it would mean that the manufacturer had no liability to the car owner if it resulted in engine damage.</p><p></p><p>From what I can find on-line, exclusions to the Dexcom warranty reads:</p><p><em>This Limited Warranty is conditioned upon proper use of the product by the purchaser. This</em></p><p><em>Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse,</em></p><p><em>abuse, neglect, unusual physical, electrical or electromechanical stress, modification of any</em></p><p><em>part of the product, or cosmetic damage;</em></p><p><em></em></p><p>(Please check the warranty card that came with your purchase.)</p><p></p><p>Personally, I am of the opininion that the use of unofficial software would be construed to be <em>"modification of any part of the product" </em>in a court of law. The onus is probably now on you to prove that the unofficial software could not influence the failure.</p><p></p><p>You could always try Citizens Advice or Trading Standards?</p></blockquote><p></p>
[QUOTE="urbanracer, post: 2271217, member: 140811"] I would say that the law is against you on this. Using the car analogy, if you fit parts to your car that are are not authorised by the manufacturer then you void the warranty. If you were to reprogram the vehicle's Engine Control Unit to make the car go faster or use less fuel it would mean that the manufacturer had no liability to the car owner if it resulted in engine damage. From what I can find on-line, exclusions to the Dexcom warranty reads: [I]This Limited Warranty is conditioned upon proper use of the product by the purchaser. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, modification of any part of the product, or cosmetic damage; [/I] (Please check the warranty card that came with your purchase.) Personally, I am of the opininion that the use of unofficial software would be construed to be [I]"modification of any part of the product" [/I]in a court of law. The onus is probably now on you to prove that the unofficial software could not influence the failure. You could always try Citizens Advice or Trading Standards? [/QUOTE]
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