- Messages
- 1,683
- Location
- Coventry, UK
- Type of diabetes
- Friend
- Treatment type
- I do not have diabetes
- Dislikes
- Dishonest people, pessimism, spiders, mushrooms.
Abbott Diabetes Care has issued a Field Safety Notice for the FreeStyle InsuLinx blood glucose meter in the United Kingdom.
Abbott Diabetes Care has determined that at extremely high blood glucose levels of 56.8 mmol/L and above, the FreeStyle InsuLinx meter will display and store in memory an inaccurate low result. If this occurs there may be a delay in identification and treatment of high blood glucose levels, or incorrect treatment may be recommended by the insulin calculator, if this feature is enabled on the meter.
The likelihood of experiencing extremely high blood glucose levels is rare; however, this could lead to serious injury. If you experience symptoms which are not consistent with your readings, you should contact your healthcare professional and follow his or her treatment advice.
HOW TO: Update your Abbott Insulinx Blood Glucose Meter
[youtube]PlqBOYzHQ3k[/youtube]
This is just a short instructional video on how to update the software on your Abbott Insulinx blood glucose meter
1. Plug the meter in to your computer via the supplied USB cable
2. You may not need to go through the step of syncing your meter, but it's simple - just follow the onscreen instructions
3. Just plug in your meter and press the blue 'SYNC' button
4. Once you've synced the meter, unplug it and then plug it back in again (You can skip this step if you didn't sync)
5. To double check that it's plugged in properly, just look at the screen on the meter. It should say 'Connected to the computer'
6. When you re-connect the meter, the program will tell you there is an update available
7. You can then click on the 'Show details' button
8. On the dialog box, click on the blue Install button
9. The update can take a couple of minutes, so just be patient!
10. When the update is complete, you will see a confirmation message at the top of the program
11. Your meter is now updated and you're free to unplug it and test as normal!
FAQ
Q: Which meters are affected?
A:The meters affected by this are the FreeStyle InsuLinx Blood Glucose Meters - no other Abbott Diabetes Care blood glucose meters are impacted by this issue.
Q: What can I do to fix this?
A:
Abbott Diabetes Care has determined that at extremely high blood glucose levels of 56.8 mmol/L and above, the FreeStyle InsuLinx meter will display and store in memory an inaccurate low result. If this occurs there may be a delay in identification and treatment of high blood glucose levels, or incorrect treatment may be recommended by the insulin calculator, if this feature is enabled on the meter.
The likelihood of experiencing extremely high blood glucose levels is rare; however, this could lead to serious injury. If you experience symptoms which are not consistent with your readings, you should contact your healthcare professional and follow his or her treatment advice.
HOW TO: Update your Abbott Insulinx Blood Glucose Meter
[youtube]PlqBOYzHQ3k[/youtube]
This is just a short instructional video on how to update the software on your Abbott Insulinx blood glucose meter
1. Plug the meter in to your computer via the supplied USB cable
2. You may not need to go through the step of syncing your meter, but it's simple - just follow the onscreen instructions
3. Just plug in your meter and press the blue 'SYNC' button
4. Once you've synced the meter, unplug it and then plug it back in again (You can skip this step if you didn't sync)
5. To double check that it's plugged in properly, just look at the screen on the meter. It should say 'Connected to the computer'
6. When you re-connect the meter, the program will tell you there is an update available
7. You can then click on the 'Show details' button
8. On the dialog box, click on the blue Install button
9. The update can take a couple of minutes, so just be patient!
10. When the update is complete, you will see a confirmation message at the top of the program
11. Your meter is now updated and you're free to unplug it and test as normal!
FAQ
Q: Which meters are affected?
A:The meters affected by this are the FreeStyle InsuLinx Blood Glucose Meters - no other Abbott Diabetes Care blood glucose meters are impacted by this issue.
Q: What can I do to fix this?
A:
- If you are a FreeStyle InsuLinx user, one of the following actions should be taken immediately:
There is a step-by-step process that you should follow immediately to update the software on your meter. This software update will enable you to maintain your settings and historical data in your meter, including insulin calculator settings. This software is available on the FreeStyle InsuLinx website here: http://www.freestyleinsulinx.com/swupdate. - Alternatively, please contact your local Abbott Diabetes Care Customer Service Team
on 0800 088 5521.
