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Type 1 Diabetes
ABBOTTS : Has anybody had TERRIBLE customer service from this company?
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<blockquote data-quote="sgm14" data-source="post: 2735524" data-attributes="member: 517358"><p>Have you tried using their website form at <a href="https://www.freestyle.abbott/uk-en/support/sensor-support-form.html" target="_blank">https://www.freestyle.abbott/uk-en/support/sensor-support-form.html</a> ?</p><p></p><p>I've only had 5 failures in just over 5 years (and the last failure was 11 months ago) and have never had any problems getting replacements.</p><p></p><p>I haven't been too impressed with their technical support and their app, but I am happy with the sensors and their sensor replacement procedures.</p><p></p><p></p><p></p><p>You need to talk to your doctor/endo about that. </p><p></p><p>Regardless of what you think of the company, they are required to report such issues to the regulators and if this happens too often, their approval could be pulled and they could kiss goodbye to the $10 billion a year revenue that they are expecting / hoping the Libre will bring in in a few years time - I'm quite sure they care about that!</p></blockquote><p></p>
[QUOTE="sgm14, post: 2735524, member: 517358"] Have you tried using their website form at [URL]https://www.freestyle.abbott/uk-en/support/sensor-support-form.html[/URL] ? I've only had 5 failures in just over 5 years (and the last failure was 11 months ago) and have never had any problems getting replacements. I haven't been too impressed with their technical support and their app, but I am happy with the sensors and their sensor replacement procedures. You need to talk to your doctor/endo about that. Regardless of what you think of the company, they are required to report such issues to the regulators and if this happens too often, their approval could be pulled and they could kiss goodbye to the $10 billion a year revenue that they are expecting / hoping the Libre will bring in in a few years time - I'm quite sure they care about that! [/QUOTE]
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ABBOTTS : Has anybody had TERRIBLE customer service from this company?
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