Accu chek 360 help?

Hey

What do you mean it wont load? the logs of the meter or the actual software itself?

ring your pump helpline, I'm sure they can help out.

lisacp said:

The software won't load.
I have tried to run the programme and after 5 minutes or so it just says that it cannot load and stops. Thanks

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I'd advise you uninstall the software and then do a re-install (by plugging your meter back in)
If this doesn't work, you may need to install the drivers

This link may help
https://www.accu-chek.co.uk/gb/myaccuchek/Accu-Chek_360_2.0.0_Software_Update.html

Hi. If you have windows 10 its not compatible with the software as i found out. Accu chek told me it will be a minimum of 4mths at least before its sorted. I ended up buying a new laptop with windows 8 on it and it works fine. Bit drastic i know but at least i can now send all my handset info straight to my dsn. X

bridkid_74 said:

Hi. If you have windows 10 its not compatible with the software as i found out. Accu chek told me it will be a minimum of 4mths at least before its sorted. I ended up buying a new laptop with windows 8 on it and it works fine. Bit drastic i know but at least i can now send all my handset info straight to my dsn. X

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Not sure how W10 works as I didn't want to upgrade, but there is probably a "run in compatibility mode", find the icon for the software, right click, properties, and try "run in compatability for Windows 7".

Then again, as I said, I'm not sure this is a feature of W10, If you can't find it I'll have a look.

It will run perfectly on windows 10 the secret is to put in the cd and select the installation "exe" file but DON'T run it. Right click and run the program compatability wizard. using the manual settings option after it has gone through the usual 1 minute check set to run in windows 7 mode. Then run the installation file it takes AGES but don't worry just let it do it. When it has finished re start windows 10 and run the program it should be absolutely fine.
It is working as of today march 2016 with all the latest windows 10 updated.
Hope that this might prove helpful.