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Annoying 'Tap to open the app librelink android' notifications

M

MuttNJeff

Well-Known Member
Messages
49
Type of diabetes
Type 1
Treatment type
Insulin
For the last two weeks I'm getting annoying 'tap to open the app' notifications. Annoying because they typically come perhaps half a minute after I've opened the app or scanned and are associated with a bee-bee-bee or perhaps bee-blah-bee sound. I've I've already started to make a note in the app, pressing the notification removes the note. No idea what changed - they started after I'd finished an android recharge and update, and from that I enabled the a11y features, particularly high-contrast keyboard, but reviewing those options I can't see anything rlevant. Looking at 'About' I see this is version 2.11.1.10973 - I don't recall that version, so perhaps it was updated while charging, and I note that I'm now on android 14 - I'm fairly sure it was on 13 before that security update.
 
Try this remove the app from the phone and then reinstall it from the app store and sign back in and you should have no problems after that because I had the same problem and that's why I left android and moved over to Apple and I don't get any problems full stop as it runs smoothly on apple
 
If I remove the app I lose all the recent history fro mmy phone. So I'll only do that when the logbook gets so slow as to be unusable. It would take a lot to persuade me to buy an apple product.
 
MuttNJeff said:
Looking at 'About' I see this is version 2.11.1.10973 - I don't recall that version, so perhaps it was updated while charging, and I note that I'm now on android 14 - I'm fairly sure it was on 13 before that security update.
Click to expand...

I always hate it when something breaks after two or more things have changed - never know who to blame!

The 2.11.1.10973 version is the one I have and seems to be the latest and so looking at play store was presumably changed on 14 Feb 2024.

I have seen this 'tap to open' issue but it is not occurring at the moment. Unfortunately too many things where happening at the same time that I can not be sure of what caused or fixed the issue, but I have my suspicions that it is related to Bluetooth issues.

Briefly what happened is that my old phone broke and I went into my local Tesco and bought the cheapest Moto G that had Bluetooth and NFC (a G14). It lasted a couple of days before I returned it as it giving constant signal loss errors. I think that it was at this time that I was also getting the 'tap to open' notification, but wasn't paying those too much attention as they were merely annoying when compared with the signal loss problems which were causing real problems.

So instead I got a moto G13 (which I knew worked) and I have had that for about 10 days and it is working well. Both phones are Android 13 and both running the same version of librelink and despite being an older phone the G13 seems to have a newer version of Bluetooth than the G14!

Hence the reasons why I suspect bluebooth issues. I have seen a case where I had the librelink app open and updating every minute and then it displayed a signal loss message and then, perhaps a minute later, it updated the display with a new reading. I did not get any notifications at that time, so it would look like the 'signal loss' notification is not sent immediately, but after a period of time (maybe 15 minutes or so). So it is possible that the 'tap to open' message appears after the signal has been lost and then later it has been found again. (Speculation, but I am trying to think of why the programmers would go to the trouble of coding this notification and the only think I can think of is that they are trying to get you to check your blood glucose now that they are able to tell what it is - but don't actually check how long the signal was lost for.)

Not very helpful, but I was wondering if the messages stop if you disable either the 'signal loss alarm' notification or the 'Errors' notification.
 
I've mostly had the signal loss alarm disabled since the first day - if the sensor is on my right arm and the phone is in my left trouser pocket (its normal place) it often loses signal, similarly when I am asleep and move in bed it often shows a gap when I look later. I've just been into the phone's Settings for the App and turned off Errors (and disabled popup notifications (not sure what badge notifications are ?). Far more choices there than are available in librelink itself. Will see how this goes. Thanks.
 
You may lose the history of the app when you uninstall the app but the hospital or GP still gets the results from your Libre so it's easier to uninstall the app and lose the history and then install it then to not have it working properly and it does work just you have to wait for the next sensor if you are half way through one and and you get everything working as it should also you get the latest version and the new version of settings
 
No change.
 
I did that perhaps late last year (can't find any note of when). My readings change from week to week, I like to be able to look through the past few weeks to compare. Anyway, it looks as if a newer version of the app is what has led to the annoying 'tap to open' notifications (not every time I open the app, but often).

At the moment my logbook is accessible in 11 seconds (I just timed it), so not deleting and reinstalling.
 
If anyone is still having this problem, you might want to read for a possible solution.

I actually switched back to the old librelink version and I'm happy with it so I can't verify the accuracy.
 
sgm14 said:
If anyone is still having this problem, you might want to read for a possible solution.

I actually switched back to the old librelink version and I'm happy with it so I can't verify the accuracy.
Click to expand...
Thanks. Once I had found the Notifications Categories setting and enabled that, I went into librelink and it was silent. But to be sure, I've gone into the app settings for librelink and turned off Allow notifications (android 14, Samsung) - alternative choice was silent which I assume just puts a text message the screen.
 
I've been told that it is to do with interference caused by the NFC chips in my credit cards which are stored in my phone case. Simple solution is to either remove the cards or switch NFC off.
With the new version of the app there's actually no need to scan the sensor unless you've lost the connection as the readings are constantly streamed into your phone.
I've experimented with and without the cards and it's worked
 
I started getting this error when moved to the libre 2+, didn;t happen on the old libre 2 sensors. Have since got a new phone and installed the app from the playstore and issue persists. Thinking it was an android issue i added the app to my work iphone and guess what? Issue remains there.
 
I've just had my second attempt at discussing it with Abbot to be told my phone (Samsung Galaxy XCover5) isn't on the approved list which is correct but a bit of a cop out

The last time I tried to get it sorted back in 2024 I was told

Please note that the "Tap to open the App" notification is a persistent notification that allows the app to maintain an active Bluetooth connection when the app is running in the background to support alarms. This notification will appear in your Phone’s Notifications screen if you force close your FreeStyle LibreLink app when actively using a FreeStyle Libre 2 Sensor.

I think it changed after version 2.8 of the app.

I'm trying the approach above and crossing my fingers
 
Well i fixed the issue after some discussion and debate, dumped the libre and all of it's faults and now on dexcom g6. Can honestly say it is smooth sailing now.
 
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