donnellysdogs
Master
- Messages
- 13,233
- Location
- Northampton
- Type of diabetes
- Type 1
- Treatment type
- Pump
- Dislikes
- People that can't listen to other people's opinions.
People that can't say sorry.
donnellysdogs said:Well...latest update...Accuchek sent me 2 boxes that I ordered (different batch numbers to the painful ones). I have used sets from both of these boxes and no problems at all. Levels balanced, no pain, no irritation from cannula.
I phoned up accuchek today, as I still had 10 left from the box that was causing me pain and irritation. They are sending me a complete new box FOC and sending me packaging to send back the sets for testing in Switzerland.
I apologised and said that I really didn't want my pct having to pay for 10 sets that I cannot use, and that I am fully aware that this is now 3 batches in total (flexlink +'s, rapid d's causing occlusions), and the gentleman was so, so nice and said that unless they were told of problems by patients, then they wouldn't be aware of them and couldn't correct if necessary. I did explain that I just didn't want other people having problems and my pct having to pay for sets that I just couldn't use. The gentleman was really nice and really made me feel as if they are concerned to deal with problems and do take notice of patients. I explained that prior to these 2 boxes and now with the latest 2 I am using there has been no problems at all, and didn't want to appear as a 'moaner'-and he just said that 'if they aren't told of problems then they won't be aware of them....
It is so good to have comfy sets again...still on same medicine that I was on with the pains, still rotating over the same areas of legs and bum (more than) tum...and everything good again.....
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?