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Bad customer care at eye clinic dept
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<blockquote data-quote="Unbeliever" data-source="post: 260369" data-attributes="member: 30851"><p>Obviously you have little trust in the consultant. If she specified six weeks and could have recalled you earlier there must have been a reason. You have probably had the most vital parts of the laser surgery done now ..She may well have been waiing for the eye to heal so that it was clear for the next lot.</p><p></p><p>As there is is a limit on the amount of laser they can perform they want o get it right. Their idea of urgency and the patient's are often different. I think I might have been inclined to ask for an explanation. Sounds as if there may have been a clinical reason for the apparent fdelay.</p><p></p><p>The trouble is that we have such problems fighting the system in the NHS that we can't tell whether the problems are administrative or medical.</p><p>I know you will not be able to accept what anyone says and must work through this yourself so it is probably worth your while seeking another opiion. You will also be able to discuss your fears about the ype of retinopahy you have. Discussion time on the NHS can be very limited.</p><p></p><p>I hope the private consultant can allay your frears. Laser treament does take time to work fully depending upon what it is used for. I have noticed they are far more cautious with it now than when I sarted with it. I wish they had been more cautious then.</p><p></p><p>Do let us know how you get on, We are always being old to seek help immediately aren't we> When we do we are then frusrated and scared by the apparenly laid back nd dilatiory response fromthe NHS.</p><p> There have been several posts on the forum lately by folk confused by this atltude.</p><p></p><p>You dash along there with your emergency and are upset o find that it is an everyday occurrence to hem . This is where private medecine really wins. they understand the difference a concerned attitude makes. The treament may not differ but you are made to feel you are being taken seriously.</p><p></p><p>I hope Optegra manage to reassure you. Its agony I know,</p></blockquote><p></p>
[QUOTE="Unbeliever, post: 260369, member: 30851"] Obviously you have little trust in the consultant. If she specified six weeks and could have recalled you earlier there must have been a reason. You have probably had the most vital parts of the laser surgery done now ..She may well have been waiing for the eye to heal so that it was clear for the next lot. As there is is a limit on the amount of laser they can perform they want o get it right. Their idea of urgency and the patient's are often different. I think I might have been inclined to ask for an explanation. Sounds as if there may have been a clinical reason for the apparent fdelay. The trouble is that we have such problems fighting the system in the NHS that we can't tell whether the problems are administrative or medical. I know you will not be able to accept what anyone says and must work through this yourself so it is probably worth your while seeking another opiion. You will also be able to discuss your fears about the ype of retinopahy you have. Discussion time on the NHS can be very limited. I hope the private consultant can allay your frears. Laser treament does take time to work fully depending upon what it is used for. I have noticed they are far more cautious with it now than when I sarted with it. I wish they had been more cautious then. Do let us know how you get on, We are always being old to seek help immediately aren't we> When we do we are then frusrated and scared by the apparenly laid back nd dilatiory response fromthe NHS. There have been several posts on the forum lately by folk confused by this atltude. You dash along there with your emergency and are upset o find that it is an everyday occurrence to hem . This is where private medecine really wins. they understand the difference a concerned attitude makes. The treament may not differ but you are made to feel you are being taken seriously. I hope Optegra manage to reassure you. Its agony I know, [/QUOTE]
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