Complaining to doctors surgery - should I expect to be de-listed

Hello,

Does anyone know what happens if you raise concerns about the diabetic reviews? I'm torn but I've noticed a really decline, don't know if it is just me or others at my surgery.
I feel I need to say something - for past 2 years feet were not checked, at last review it thoroughly turned out they don't read history and just rely on using old templates to record notes so my last consultation became quite messy but I could gain an insight into why they keep noting each review they've checked my feet. I deeply dislike the term a 'healthy diabetic' having ended up in hospital with said as a result complications. It's a sore situation as I head toward a lymphoedema clinic for a problem I've had over a puffy foot for years. I've got district nurses moaning toward me for the GP making a mess over the prescription from wraps before I even get to a clinic.

The nurse declined to take my blood pressure at latest review after simply talking about the GLP1's, I couldn't have been in the room more then 10 minutes. I now feel by taking these wretched GLP1's I've made a rod for my own back when it was them talking about Trulicity during lockdown in 2020 which made me discover Saxenda.

I'm just wondering if they ask you to be a patient elsewhere or can I expect an investigation. Many thanks.

julieclarke said:

They should check your feet and blood pressure

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I know I can only think they knew my puffy foot was always a sore subject, they would all see it in the year up to the last check in 2023 and just marvel at it and its almost like they were like let's not go there as they thought until now nothing could be done with seeing how unknowledgeable it seems the medics are around lymphoedema as a whole.

Button43 said:

GP practices can't remove you from their patient list for just making a complaint and are required to investigate and respond to you.

They have strict rules regarding removing a patient from their list, one of them is breakdown of relationship, but this is still quite difficult for them to do and they would have to show evidence that the relationship has broken down between the patient and the surgery. Potentially a serial complainer could fall under this category if there was repeated, unfounded or malicious complaints, but it would usually take a lot to get to that point.

Your surgery should have their complaints policy on their website with details of how to make a complaint to them and their timeline for response.

Hope that helps.

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Good point. I did try and have a moan when out of hospital about an experience with ladies issues when they just told me to up the hrt when I genuinely had a water infection which a high st chemist treated but weirdly said did no one tell you the side effects of stopping metformin, but I didn't get far with the practice manager at the time, wanting to brush it aside saying lets get you booked in with a GP.

I also have peri menopause on my file, ahhh can see it now. Why can't they just give some written info when they deem you in diabetes remission like they do when you are pre-diabetic.