Thank you both very much for your replies.
By way of further explanation...she has had type 1 diabetes for five years, and in all this time she has managed it no problem. I don't think the hypo itself was all that severe, but she can't remember any of it. Her husband just said that she started acting strangely, walking into walls, etc. He was concerned enough to call for paramedics who gave her a glucose shot.
Since then, as I said before, she's just got worse and worse. Stuff she used to do (jigsaws, giving attention to her dog which she's had 11 years and adores) she simply doesn't do anymore.
As previously mentioned she has been told time and again by diabetic clinics. She even had 'ketones' in her blood when they checked her one time. But nothing they, or we, say to her registers, she just totally disregards it.