Hmmmm. I know at the moment, the office is essentially closed, with staff working from home, so there may not be anyone on the phone lines.
The link to the shop should have been fixed, as I reported it a couple of weeks ago.
@urbanracer , could you please post a copy of the broken link and I will raise it again.
In the meantime
@Stelladevico , please email
support@diabetes.co.uk , but also, please copy
forum@diabetes.co.uk . Between those two email addresses, it will get to a person, and directed accordingly.
I am so sorry you have had this frustration Stella.