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littosnowy

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I have no idea where to put this so sorry if it is in the wrong place , but i need some advice.

Today i went to put up my monthly prescription, and i go told they are refusing to give me anything, i last had it on the 5th of march but i put it in early as easter is coming up ... and i am running out fo test strips / insulin /tablets ... and they know this as i have told them but they still will not give anything to me .. they said i am not allowed anything till the end of april begining of may which means they are trying to say i have to go 1 month without anything ... and right now im at a end where i dont know what to do or where to turn im suffering with depression right now also and this isnt helping me at all ... any advice / helping would be very much appricated.. Thanks.
 
Hello littosnowy.

Did a doctor tell you this or just a receptionist? If it was a receptionist phone the surgery and ask them to get a doctor to phone you and explain it all to the doctor. I really would be appalled to think a doctor would expect a Type 1 diabetic to go without insulin or test strips for a month.
 
They have to override the computer if it shows you are over ordering or thinks you are, even if you aren't. In our practice that is a GPs job, not a receptionist. Speak to your actual Doctor on Monday.

Ali
 
Doctors receptionists are a very special breed. They spent all those year in medical school just to answer the phone and make appointments. No wonder they crack and give advice now and again :lol:
 
So, I phoned my doctors surgey and they said they would get her to phone me comes 3pm she never did so i phoned them again told me she had left for home already, so i asked them to make me a appoiment and they refused too , so now im really stuck at a dead end on what to do ....
 
Go there in person and explain you need an urgent appointment. Otherwise a drop in centre or A and E. Contact PALS and see if they will help.

Ali
 
Hi littosnowy

If the surgery is not too far away, it would be worth going there in person tomorrow and waiting whilst they sort it out.

You might mention to the receptionist that your chances of survival without insulin are slim.

Hope you get this sorted out - it's quite outrageous.

Robert
 
littosnowy said:
So, I phoned my doctors surgey and they said they would get her to phone me comes 3pm she never did so i phoned them again told me she had left for home already, so i asked them to make me a appoiment and they refused too , so now im really stuck at a dead end on what to do ....
Click to expand...

Perhaps a letter to the practice manager? Some Doctors receptionists are simply impossible, other like mine, are very kind (thankfully). I hope you get your script, what a deplorable situation to be left in. A & E may be another point of call? Good luck.
 
This is dreadful. If actually visiting the surgery doesn't resolve things or you can't get there I would phone NHS direct 0845 4647 and explain the situation to them. Tell them clearly you are a Type 1 diabetic who is about to run out of insulin and what you have done to try and resolve things. Ask them what you should do. If they suggest you attend an A&E department I would go. When there explain to them why you are having to take up their time. I read somewhere on the forum they will then send your practice the bill. How many days insulin supply do you have left?
 
Hi

The pharmacist who dispenses your insulin should be able to give you some so tomorrow do that. The pharmacist wont mind, they know that diabetics need insulin and will not want you to be without it.
 
I totally agree with xyzzy. Go to A & E. Probably your doctors would be shocked to hear of this situation but someimes it is easier just to forget about complaints and a mental note is made and then forgotten concerning having a word wih the receptionist etc.

I went through a period of being refused prescriptions as did my husband , merely because one particular Gp kept forgetting to update review dates and one particular receptionost couldn't be bothered going through the procedure she had been insructed to follow rather han leave patients wihout their medication.
When we we both made individual complaints to Practice Nurses we were advised to enter into a charade whereby we would ask to speak to the nurse on some other pretext - and she would then issue the meds. Anything rather than tackle the miscreant.

A visit to A & E with financial consequences would ensure that such a thing never happens again. Its appalling!
 
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