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Faulty libre 2+

Richard F

Richard F

Well-Known Member
Messages
298
Type of diabetes
Type 1
Treatment type
Insulin
When you have one giving false readings (this occasion too low and always pinging) what do you do?
The last time I reported one of these it was a right faff, loads of toing and froing, phone pics of screens from different readers at different times. Tutting that readings weren't 15min apart, or that errors/differences weren't conclusive. Then finally (reluctantly) agreeing to send a replacement "this time" (feeling like a scrounger)

I can report it online easilly for adhesive failure and they'll send a replacement. But that doesn't really help with their stats or product development. I like to be a good user.

What do you do.
A) Report it properly on the phone and be subjected to interrogation, tutting and disbelief.
B) Fudge it as adhesive and do it online?
 
Richard F said:
What do you do.
A) Report it properly on the phone and be subjected to interrogation, tutting and disbelief.
B) Fudge it as adhesive and do it online?
Click to expand...
Hi @Richard F
I feel your pain as i have been in your shoes.

I usually phone but what i do is this.........

Pop phone on speaker
Have tablet to hand and play scrabble whilst waiting
Have a coffee on the go

I do this early morning when i'm at my most agile (head)

I feel i owe it to the NHS as the sensors are expensive and over the years i have ended up with 4 in stock which gives me peace of mind particularly when holidaying abroad as i take one to change and 2 spares.

If my sensor is 10 days old and gone faulty i get quite excited as it adds to my stash and this in itself motivates me to phone.

My sister is type 1 and have already agreed if either of us snuff it we pass on the sensors.
It may sound a bit dark that thought but we both have over 100 years of being type 1 between us and when we started out we were warned that we wouldn't be expected to live to a ripe old age...lol

Anyhoo good luck
Tony
 
I’ve found it’s a mixed bag of reporting a failure, just depends on who you get on the Abbott end of the phone. The last time I had a faulty sensor the issue was sorted in five minutes, the Abbott person swiftly recorded the fault and then went straight to ‘We’ll send you a new one’.
 
Well failed to reach anyone.

Tried 3x to contact them, go through the initial menu then the call disconnects before it reaches an operator.
 
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