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Diabetes Discussion
Type 1 Diabetes
Free style libre help?
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<blockquote data-quote="Diabeticliberty" data-source="post: 1610734"><p>If you go into settings (click on the wheel at the top corner of the menu) and then event log you should find a series of error codes that correspond with the times that your Libre cannot read your glucose. As [USER=431604]@tiredoftrying2017[/USER] very rightly suggests the thing usually settles within or shortly after the first 24 hours of being initialised. You may get this message also through the life of the sensor and it usually corrects after a short period of time. If however it fails then speak to Abbott Customer Services (by phone, they are absolutely terrible by email) and they will send you a replacement and a free return bag to send the faulty one back to them. I wouldn't speak to Abbott within the first 24 hours as they suggest that the thing will in every likelihood settle down and work for you.</p></blockquote><p></p>
[QUOTE="Diabeticliberty, post: 1610734"] If you go into settings (click on the wheel at the top corner of the menu) and then event log you should find a series of error codes that correspond with the times that your Libre cannot read your glucose. As [USER=431604]@tiredoftrying2017[/USER] very rightly suggests the thing usually settles within or shortly after the first 24 hours of being initialised. You may get this message also through the life of the sensor and it usually corrects after a short period of time. If however it fails then speak to Abbott Customer Services (by phone, they are absolutely terrible by email) and they will send you a replacement and a free return bag to send the faulty one back to them. I wouldn't speak to Abbott within the first 24 hours as they suggest that the thing will in every likelihood settle down and work for you. [/QUOTE]
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