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Freestyle Libre 2 - changing sensor - need help
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<blockquote data-quote="sgm14" data-source="post: 2504547" data-attributes="member: 517358"><p>Re the alarms.</p><p>This is strange and does not appear consistent, so there may be more than one issue.</p><p></p><p>If you are seeing <strong>some </strong>alarms on librelinkup , then the only way librelinkup can know about the alarm is if the information came from the sensor via the librelink app on your son's phone, which means, as least at those times, that both app and the bluetooth connection were working correctly. So then the question is why does your son not hear the alarm?</p><p></p><p>You mention that the phone was 'on silent' . I have seen people do this in two different ways, either by enabling the DND feature or by switching the volume down to zero. I would assume that with the former, I would hear an low alarm, but not with the later. Is it possible that your son is using the latter method. and perhaps the phone is kept somewhere where the vibration is not felt.</p><p></p><p>(The default action for the low alarm is to both sound an alarm and vibrate and also to override the "Do not the Disturb" feature and you can check these settings under Alarms, Low Glucose Alarm, Alarm Tone and Advanced).</p><p></p><p>But, if you are not getting <strong>all </strong>the alarms on librelinkup, that would suggest that at those times either the app or bluetooth is not working properly. If it is a case of unreliable bluetooth , then I'm afraid I don't have any suggestions (sorry), but the other possibility is that the app is not actually running. Unfortunately this can also be tricky to resolve (if it can be resolved at all) and can depend on the actual phone and manufacturer. I use an Android phone, but I am not blind to issues with them and one of the biggest problems is that every phone manufacturer has the ability to do things in different ways. One of these ways is relating to how they handle background apps. In particular some are aggressive in disabling background apps in order to save battery life and obviously the librelink app needs to be running all the time.</p><p></p><p>On my phone, I can control the apps that run in the background by going to Settings/Apps & notifications/Advanced/Special app access/Battery optimisation. This brings up a list of apps and I can check that LibreLink is "not optimized".</p><p></p><p>As far as I know this is the standard Google method and the LibreLink app is automatically installed this way, but unfortunately some manufacturers ignore this and have their own method. I would hope they would still have some way to control these settings, but they would probably be different per manufacturer.</p><p></p><p>Not sure if this is any help or not.</p></blockquote><p></p>
[QUOTE="sgm14, post: 2504547, member: 517358"] Re the alarms. This is strange and does not appear consistent, so there may be more than one issue. If you are seeing [B]some [/B]alarms on librelinkup , then the only way librelinkup can know about the alarm is if the information came from the sensor via the librelink app on your son's phone, which means, as least at those times, that both app and the bluetooth connection were working correctly. So then the question is why does your son not hear the alarm? You mention that the phone was 'on silent' . I have seen people do this in two different ways, either by enabling the DND feature or by switching the volume down to zero. I would assume that with the former, I would hear an low alarm, but not with the later. Is it possible that your son is using the latter method. and perhaps the phone is kept somewhere where the vibration is not felt. (The default action for the low alarm is to both sound an alarm and vibrate and also to override the "Do not the Disturb" feature and you can check these settings under Alarms, Low Glucose Alarm, Alarm Tone and Advanced). But, if you are not getting [B]all [/B]the alarms on librelinkup, that would suggest that at those times either the app or bluetooth is not working properly. If it is a case of unreliable bluetooth , then I'm afraid I don't have any suggestions (sorry), but the other possibility is that the app is not actually running. Unfortunately this can also be tricky to resolve (if it can be resolved at all) and can depend on the actual phone and manufacturer. I use an Android phone, but I am not blind to issues with them and one of the biggest problems is that every phone manufacturer has the ability to do things in different ways. One of these ways is relating to how they handle background apps. In particular some are aggressive in disabling background apps in order to save battery life and obviously the librelink app needs to be running all the time. On my phone, I can control the apps that run in the background by going to Settings/Apps & notifications/Advanced/Special app access/Battery optimisation. This brings up a list of apps and I can check that LibreLink is "not optimized". As far as I know this is the standard Google method and the LibreLink app is automatically installed this way, but unfortunately some manufacturers ignore this and have their own method. I would hope they would still have some way to control these settings, but they would probably be different per manufacturer. Not sure if this is any help or not. [/QUOTE]
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