eternal422
Member
- Messages
- 5
- Type of diabetes
- Type 1
- Treatment type
- Insulin
Thanks for the advice. If it’s still reading low tomorrow I’ll give them a call.Sometimes, the sensors can fail and give odd readings. If you feel this is the case, call Abbott, they will do some checks and if it is failing, will replace it. Sometimes the sensors fail immediately, sometimes it takes a few days
Thanks for the heads up, I’ve got at least 3 examples so I’ll get those together before I call them.Just to say that if you ring Abbott, they will ask for three readings that you've taken where the Libre and finger prick test were different, like the 6.4 v 8.9. They're very good at replacing them if they're faulty.
It's a good system, just a shame about the reliability so yes always have meter handy. Still easier and more informative than pricking alone.As an update I called Abbott first thing this morning and went through everything, giving them example readings showing the difference. There was no issue in sending out a replacement sensor, but of course there is a 5 to 7 working day lead time for this. All the customer service person said was that possibly the filament had bent meaning the readings were artificially low, but I guess it’s not possible to really say what the issue is.
I’ve read lots about sensor issues which is making me a bit uncertain about the whole system. I appreciate that out of the many sensors used a small failure rate translates into hundreds or thousands of individual problems, but even so, not having experienced any issues with BG test strips or meters before, it is a little unsettling. I really want to use this system to help improve my overall BG control so I’ll still keep an open mind for now and hope that this sensor is one of a very few failures for me.
Until my replacement sensor arrives I’ll be back to finger pricking again (the sensors are not yet on my repeat prescription so I don’t have any spare that I could use). Must make sure I always have some spare test strips in case I get issues in the future too!
Must make sure I always have some spare test strips in case I get issues in the future too!
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