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Message: <blockquote data-quote="BadaBing" data-source="post: 2569101" data-attributes="member: 561983">HelloFollowing two updates that Abbott made to its Librelink app in November and December 2022 I don't receive low or high alarms on my Android mobile phone. So I ordered and Abbott delivered a brand new Libre 2 Reader.I set up the Libre 2 Reader in accordance with the Reader's instruction manual. I have the signal loss alarm on (I know I can turn it off). I also have the low and high glucose alarms on and set to my preferred settings to warn me my glucose is going low or high.I put on a new Libre 2 sensor a few hours ago and started the sensor with the Libre 2 Reader.After the one hour warm up I've lost count of the number of notifications I've received over the last few hours from the Libre 2 Reader that there is "signal loss" between the Libre 2 Reader and the new Libre 2 sensor. This is despite the fact that the Libre 2 Reader has never been more than an arms length away at all times from the new Libre 2 sensor I started this afternoon.I know I can turn the signal loss alarm off on the Libre 2 Reader and will probably do so.I spoke with Abbott Customer Services this afternoon, just before they closed. I told them I was getting constant signal loss alarms, that there was a symbol in the top right hand corner of the Libre 2 Reader which according to the Libre 2 instruction booklet that comes with the Reader means "sensor not communicating with reader."After taking the serial number of my Libre 2 Reader, the serial number of my newly applied and started Libre 2 sensor, getting me to press and hold the "on/off" button of the Libre 2 Reader for 30 seconds (doing so changed nothing), and confirming to customer that I could still scan the Libre 2 sensor on my arm with the Libre 2 Reader, the Abbott customer services person I spoke to told me to contact them again if I didn't receive a high or low glucose alarm.A scan with the Libre 2 Reader (and Librelink on my mobile) shows that I am currently 13.4. That number is well above the high glucose alarm I have pre-set in settings of the Libre 2 Reader.Yet, the Libre 2 Reader didn't alarm when it reached my pre-set high glucose limit! I now assume it won't alarm if my glucose reaches my pre-set low limit either.Why didn't this new Libre 2 Reader alarm?Is the new sensor (which I can scan and will give a glucose reading if I do so) faulty?Is my new Libre 2 Reader faulty?Should I expect the same issues with this new Libre 2 Reader that I'm having with the Librelink app at the moment on my mobile phone?</blockquote>

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