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Freestyle Libre customer services!

Providence 62

Well-Known Member
Messages
933
Location
London UK
Type of diabetes
LADA
Treatment type
Insulin
Dislikes
Not riding my bike
...or should I say total lack of customer services. I tried to order online and the website informs me that it is down. Have been trying for a few days now. Trying to ring them up now, but am being left in a queue then cut off. Does anyone else have these problems? Even having trouble with my local Boots. Asked them if they could order but they said no. I would welcome any suggestions from experienced Libre users.

Many thanks
 
Customer service? Tried to complain about failing sensors showing 3 mmol/l different from fingerpricks. The answer: The sensor works!
 
I am very lucky that my Libre is now on prescription. Previously, I purchased my Libre from Superdrug and Asda with no problems.
When I have needed to contact Libre customer services, they have been very good on the phone
 
Last edited by a moderator:
In Response said:
I am very lucky that my Libre is now on prescription. Previously, I purchased my Libre from Superdrug and Asda with problem.
When I have needed to contact Libre customer services, they have been very good on the phone
Click to expand...
Perhaps they are a bit overwhelmed with Covid and the free offer. I have now been waiting for an hour both on phone and on chat.
 
Hi,

To be frank. i get mine from ASDA pharmacy. I get offered the choice of Libre1 &2 LOL, I've been playing with them both lately.

I found Boots pharmacy in my local Sainsburys not too hot. They certainly wouldn't give me a VAT exemption.

But these outlets just retail the product. I've never dealt with the Abbott site. They actually turned me down for the free trial.. They seem to know i already use one..
 
Always worth a go @Jaylee - I am just waiting for my second vaccination to take effect and then I am off down the road to my local ASDA who have them in stock.
 
Providence 62 said:
Always worth a go @Jaylee - I am just waiting for my second vaccination to take effect and then I am off down the road to my local ASDA who have them in stock.
Click to expand...
Good luck - my local Asda didn't have them in stock so I had to order them 2 days ahead.
 
In Response said:
Good luck - my local Asda didn't have them in stock so I had to order them 2 days ahead.
Click to expand...
Just spoken to my local independent chemist who agreed to take the VAT exemption form after a bit of discussion. Only a couple of pounds more than the website so am quite pleased with that. Keeping my fingers crossed I get the prescription from the diabetic service now. The Libre 2 is a great piece of kit, but an almighty faff to get hold of.
 
Providence 62 said:
Always worth a go @Jaylee - I am just waiting for my second vaccination to take effect and then I am off down the road to my local ASDA who have them in stock.
Click to expand...

With my local. The gave me a quick VAT exemption form to fill out. Then future purchases there is a barcode by the till for the libre with the discount.
You may have to remind them you are VAT exempt & have done the form.
Dont let em scan the actual box.

Best wishes.
 
Thanks @Jaylee - valuable information. Until (if and when?) that prescription comes through I don't want to have to pay any more than I have to.

P
 
I’m lucky enough to get mine on prescription got to say every time I’ve been in contact with customer their service has been really good. And when they send me a new sensor replacement it arrives within 2 days
 
Ushthetaff said:
I’m lucky enough to get mine on prescription got to say every time I’ve been in contact with customer their service has been really good. And when they send me a new sensor replacement it arrives within 2 days
Click to expand...
I think they may be a bit overwhelmed with the free offer. Glad you are getting a great service.
 
Jaylee said:
They actually turned me down for the free trial..
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Have you tried to apply using a different email address. I used a different email address when applying for free trial purely by coincidence but they accepted mine and I only ever order online from their site so if they were checking against address and name combination I should have been declined.

With regards to their customer service, i would say if my experience is anything to go by then they are a very helpful bunch. Always trying to help and on 3 occasions when the sensor was failing they promptly arranged for the free replacement.
 
Hi Nutri, Yep i actually did. i use a primary private account for libreliink which is how they initially turned me down.
Then one i use for "band stuff" No reply either way..
 
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