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<blockquote data-quote="smidge" data-source="post: 675916" data-attributes="member: 29301"><p>They need the detail of what's happening and how long it's been like it i.e. since the new sensor was put on or has the performance deteriorated. They need you to confirm that the sensor is properly located on your arm and that it isn't loose. They need the levels you are getting on the reader and the comparison to a blood test (they accepted my Mobile BG tester, but I was able to tell them that it and the built-in BG tester reads about the same) and they might need you to point out that it isn't the 10 minute lag causing the issue as the arrow is horizontal (i.e. not changing fast enough to catch up with the tester). They will also need the reader and sensor serial numbers - both can be found in the System Info menu of Settings on the reader. That's about it. The exact questions seem to depend on the competence or otherwise of the Abbotts person you are speaking with.</p><p> </p><p>Smidge</p></blockquote><p></p>
[QUOTE="smidge, post: 675916, member: 29301"] They need the detail of what's happening and how long it's been like it i.e. since the new sensor was put on or has the performance deteriorated. They need you to confirm that the sensor is properly located on your arm and that it isn't loose. They need the levels you are getting on the reader and the comparison to a blood test (they accepted my Mobile BG tester, but I was able to tell them that it and the built-in BG tester reads about the same) and they might need you to point out that it isn't the 10 minute lag causing the issue as the arrow is horizontal (i.e. not changing fast enough to catch up with the tester). They will also need the reader and sensor serial numbers - both can be found in the System Info menu of Settings on the reader. That's about it. The exact questions seem to depend on the competence or otherwise of the Abbotts person you are speaking with. Smidge [/QUOTE]
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