1. Get the Diabetes Forum App for your phone - available on iOS and Android.
    Dismiss Notice
  2. Guest, we'd love to know what you think about the forum! Take the Diabetes Forum Survey 2021 »
    Dismiss Notice
  3. Diabetes Forum should not be used in an emergency and does not replace your healthcare professional relationship. Posts can be seen by the public.
    Dismiss Notice
  4. Guest, stay home, stay safe, save the NHS. Stay up to date with information about keeping yourself and people around you safe here and GOV.UK: Coronavirus (COVID-19). Think you have symptoms? NHS 111 service is available here.
    Dismiss Notice
Dismiss Notice
Find support, ask questions and share your experiences. Join the community »

G6 transmitter fail

Discussion in 'Type 1 Diabetes' started by Sharrryn, Oct 22, 2021.

  1. Sharrryn

    Sharrryn Type 1 · Well-Known Member

    Messages:
    193
    Likes Received:
    52
    Trophy Points:
    68
    Hi
    I’ve just had my G6 transmitter die a few weeks early. I use both the phone app and have the receiver running as well. My receiver gave the ‘your transmitter not working please replace’ error but the dexcom app is just sitting still on the signal loss screen after nearly two hours. Shouldn’t both the receiver and app give the same error ???? Strange :bored:
     
  2. NicoleC1971

    NicoleC1971 Type 1 · Well-Known Member

    Messages:
    3,094
    Likes Received:
    1,864
    Trophy Points:
    198
    Hi. I am on my 2nd transmitter in less than 100 days . They have been great at talking me through all ways to check that your phone is set up correctly and then sending me a replacement. It is frustrating not to have my 5 minute readings and it is much less reliable that the fsl which only has to talk to my phone and not my pump and phone!
    My usual fix for signal loss message is to turn blue tooth off and on again then re install the app if that doesn't work.
    Good luck and I hope you have an fsl or test strips as a back up... (I still have fsl on prescription so have a spare box on standby).
     
    • Like Like x 1
  3. Sharrryn

    Sharrryn Type 1 · Well-Known Member

    Messages:
    193
    Likes Received:
    52
    Trophy Points:
    68
     
  4. Sharrryn

    Sharrryn Type 1 · Well-Known Member

    Messages:
    193
    Likes Received:
    52
    Trophy Points:
    68
    Thanks. Yes I’ve had a few transmitters fail early before and they replace them. I’ve got a spare transmitter so will start that and hope it pairs to both receiver and phone app.
     
    • Optimistic Optimistic x 1
  • Meet the Community

    Find support, connect with others, ask questions and share your experiences with people with diabetes, their carers and family.

    Did you know: 7 out of 10 people improve their understanding of diabetes within 6 months of being a Diabetes Forum member. Get the Diabetes Forum App and stay connected on iOS and Android

    Grab the app!
  • Tweet with us

  • Like us on Facebook