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<blockquote data-quote="Snapsy" data-source="post: 1561156" data-attributes="member: 265172"><p>Hi [USER=308240]@jimbocolvie[/USER] the issue I had with my handset (twice - both times the same problem, both times they sent me a replacement) was with the on/off button not onning/offing.</p><p></p><p>I have also occasionally had an error message when putting in a test strip, telling me to re-insert the strip (can't remember precise wording of error message), but not often enough for me to worry about it, as it is generally then fine when I put the strip in again.</p><p></p><p>Oh hang on - yes, yes I DID have a problem with strips - my second pot of strips I had for it was faulty - that was indeed a nightmare - every single strip I tried from that pot resulted in an error message - I spoke to Roche and sent them back - luckily I had another couple of pots in stock so could just carry on.</p><p></p><p>If the power issue you mention is with the on/off button, that's what has happened with mine and they sent me a replacement handset both times.</p><p></p><p>Hope Roche customer services can sort you out - I've found them good to deal with.</p><p></p><p><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="Snapsy, post: 1561156, member: 265172"] Hi [USER=308240]@jimbocolvie[/USER] the issue I had with my handset (twice - both times the same problem, both times they sent me a replacement) was with the on/off button not onning/offing. I have also occasionally had an error message when putting in a test strip, telling me to re-insert the strip (can't remember precise wording of error message), but not often enough for me to worry about it, as it is generally then fine when I put the strip in again. Oh hang on - yes, yes I DID have a problem with strips - my second pot of strips I had for it was faulty - that was indeed a nightmare - every single strip I tried from that pot resulted in an error message - I spoke to Roche and sent them back - luckily I had another couple of pots in stock so could just carry on. If the power issue you mention is with the on/off button, that's what has happened with mine and they sent me a replacement handset both times. Hope Roche customer services can sort you out - I've found them good to deal with. :) [/QUOTE]
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