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Heathrow and the Pump interrogations and scaners and xray machines!!!!!
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<blockquote data-quote="Deleted Account" data-source="post: 1717198"><p>My experience at Heathrow security has been varied.</p><p>Usually, they have been great: polite, understand the pump, take it off me to swab as I go through the body scanner.</p><p></p><p>However, last year, I had a similar experience to you where they got very upset when I told them my pump would not go through the scanner. Eventually, they took me to a room for a pat down (thankfully, not too intimate) without any assistance carrying my bags and the liquids, laptop, etc. plus coat, belt, boots (which they would not let me repack or put on) but on the way told me very loudly this was my fault and I chose to have diabetes. At the end of the pat down, they told me to get out of the room ... still without giving me a chance to pack my bags and dress.</p><p></p><p>I wrote a polite but strongly worded email to the security team their who apologised and agreed to train their staff better.</p><p>I have since travelled and found them fine (although one, obviously new recruit had no idea what an insulin pump is, does, ...)</p><p></p><p>Sounds like they have one or two members of staff who are in the wrong job.</p></blockquote><p></p>
[QUOTE="Deleted Account, post: 1717198"] My experience at Heathrow security has been varied. Usually, they have been great: polite, understand the pump, take it off me to swab as I go through the body scanner. However, last year, I had a similar experience to you where they got very upset when I told them my pump would not go through the scanner. Eventually, they took me to a room for a pat down (thankfully, not too intimate) without any assistance carrying my bags and the liquids, laptop, etc. plus coat, belt, boots (which they would not let me repack or put on) but on the way told me very loudly this was my fault and I chose to have diabetes. At the end of the pat down, they told me to get out of the room ... still without giving me a chance to pack my bags and dress. I wrote a polite but strongly worded email to the security team their who apologised and agreed to train their staff better. I have since travelled and found them fine (although one, obviously new recruit had no idea what an insulin pump is, does, ...) Sounds like they have one or two members of staff who are in the wrong job. [/QUOTE]
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Heathrow and the Pump interrogations and scaners and xray machines!!!!!
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