Hi
In regards to social services contact with adults its a very grey area as they themselves have to agree and for help due to the fact they are adults and can make their own choices, yeah i know its mad, but thats how the law stands, its not like the childrens act where 1 law protects all, with adults you have to dip in and out of several laws!!!!
Unless their is a diagnosis of mental health then mental health teams wont touch you with a barge pole, to get a diagnosis you need psychiatric input, so its a viscious circle.
If their are physical needs you can ask for an assessment of need which every adult is entitled to under Community Care Act 1990 (but again they have to agree to this being done and if you fit the guidelines and have needs to be met) and this may trigger some input from mental health services (this is if the social worker completes a comprehensive assessment!!! and if your mum agrees to have services in place, these can be used as a monitoring process)
Again to implement the vulnerable adults procedure is a complicated process even with the No Secrets Policy this is due to the fact that people are adults and unless has a diagnosis of a mental health condition then they are deemed to have capacity to make decisions so if they refuse, no action is taken. Its mad and so frustrating but i deal with this on a day to day basis
Hopefully if your mum agrees to become an impatient voluntary, then she will recieve the help and this should start the chain of events she obviously needs
Good luck, you seem a very special person and remember all the insults your mum throws at you try not to take them personally as it is words spoken to get a response and you always hit out at the ones closest to you.
Sandy you yourself can get support, even if its only to chat with someone as its very frustrating, talk to social services, see what they can offer for your mum and haley they are both vulnerable and need support in their own right, but again this all comes down to the assessment of need.
Keep you chin up
Juliexx