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How do you contact your DSN?

hale710

Well-Known Member
Messages
2,903
Location
Scotland
Type of diabetes
Type 1
Treatment type
Insulin
So I've just sent my poor DSN a loooong rambling email about everything that's been going on. I can call her but she's never there so I find I get the best responses by email and it means I can review what I've written to make sure it makes sense before she sees it!

So I was wondering what everyone else does? Do you call them? Drop in? Make an appointment? Or email like me? I'm just curious
 
Your lucky to have their email, I just wait until the next appointment arrives. Suppose if there was anything I was worried about I would have to make an appointment.
 
I was only diagnosed in February so maybe that's why! But the first thing I was given was her email address and told its the best option. A voicemail can take 3 days to be responded to but an email I've usually had a reply I've within 24 hours
 
Scrap the 24 hours, she's just returned my call within 30 minutes. I'm always so thankful for their help!
 
My DSN phones me every week, I have her desk phone number so don't have to go through reception, plus have her email address if need her urgently.
I do not have one single bad thing to say about my treatment.



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Pilgrim22 said:
My DSN phones me every week, I have her desk phone number so don't have to go through reception, plus have her email address if need her urgently.
I do not have one single bad thing to say about my treatment.



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That's awesome! I have her desk pho e also but she's usually out and about so it's not much use. It's up to me to call them though, if they dont hear from me they assume I'm fine. But that suits me too, I'd I have an issue I'm not afraid to let her know!
 
Email, mobile phone, office number easy to get hold of and can see her next day most times.
 
I can use email which she normally responds to within 24 hours. I could phone but likely to interrupt a patient so doesn't work so well. An appointment might take a few days to 2 weeks to setup. I think email is great for this.
 
There does seem to be differing ways that we can get in touch with our DSN's .
[diabetes specialist nurses]

Some can just phone up , others can email them , or leave a message on their voice mail .
A very lucky few can pop down and see them in person .
Others its via an appointment system only .

The systems to do this can and do appear to 'vary' from area to area ...

Anna.
 

They sure do vary! I guess it's also what suits the patient too. I've got a desk job, email is my default contact method got everyone. Some people won't be sitting at a pc all day so I guess they phone

I just think it's great how DSNs remember all their patients..... Or mine does anyway. Every time I see her to speak to her she can recall our last discussion and the changes to treatment. Can't sing her praises enough
 
I just ring the clinic and ask to speak with one of the DSN's, if they are busy they will always ring back. I have a good diabetes care team and they'll see me anytime if I want to come down and discuss things
 
My surgery doesn't allow communication by email with my DSN as it's "insecure", and they are worried about legal action if something gets leaked. And there's certainly no way I can email a doctor. Anyway, they are probably too busy counting their money. I wonder if anybody has noticed how many overweight doctors there are these days. My nurse said to avoid my doctor - you'll just laugh at him if he tries to give you lifestyle advice!
 
I refuse any thing to do with diabetes care at my surgery!! I only see the consultant at the hospital and also the DSN at the hospital. Both if which I can email or ring at any time. I only use my gp for repeat prescriptions, GPS are honestly clueless about diabetes management and forget the practice nurses.


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