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iBGStar - Blank Screen!

  • Thread starter Thread starter Hooked
  • Start Date Start Date
Hi,
I have the ordinary BGstar and it has one battery for the meter and one for the display. If that is similar, then perhaps you just need to change the battery.
 
phoenix said:
Hi,
I have the ordinary BGstar and it has one battery for the meter and one for the display. If that is similar, then perhaps you just need to change the battery.
Click to expand...
Thanks for the reply.
The IBGStar is too small to hold a battery. It comes with a charger. I charged it up last night incase that was the issue. It didn't light up like it normally does when initially plugged in to the charger either; but appears to be working otherwise when attached to the phone.
 
I haven't seen this problem with mine, although I don't use it so much these days. Hopefully Sanofi can sort you out, otherwise iBGStar meters are currently only £12 in Boots
 
I had an iBGStar battery fail, which meant it just literally died. Sanofi replaced it without quibble.

The new MyStar Extra looks like a neat piece of kit, but not the tiny thing the iBGStar is.
 
Thank you both for the replies. Meter is now only occasionally connecting with the phone when I hook them up, occasionally nothing at all and once a message saying the iphone doesn't support this kind of device!
Thankfully came home to find an email to say they are sending me a replacement and it should be here in 3-5 days.
 
Have Sanofi asked for the old meter back (by their prepaid envelope) in order to investigate? They did with mine and concluded onboard battery failure.
 
AndBreathe said:
Have Sanofi asked for the old meter back (by their prepaid envelope) in order to investigate? They did with mine and concluded onboard battery failure.
Click to expand...

Yes, they said they would send one out to me. Will be interesting to here what's causing the problem.
 
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