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Insight - excellent customer service!
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<blockquote data-quote="mariposa84" data-source="post: 1448693" data-attributes="member: 87345"><p>They were so helpful when I couldn't find my insertion device and was in a blind panic as could not get cannula to go in without one. I rang on a Friday lunchtime explained my problem and asked if there was any chance they could send me a new one. I was expecting to go back to pens for at least 4 days because of weekend etc. I was told I could certainly have a new one and the man I spoke to said "I can't promise anything but leave it with me and I'll see if I can send it out to you for Saturday delivery". I was so surprised. I thanked him profusely and a couple of hours later was emailed a tracker number. My parcel arrived before lunch on the Saturday was so happy and so relieved to get back to pumping so soon. EXCELLENT customer service!!!</p></blockquote><p></p>
[QUOTE="mariposa84, post: 1448693, member: 87345"] They were so helpful when I couldn't find my insertion device and was in a blind panic as could not get cannula to go in without one. I rang on a Friday lunchtime explained my problem and asked if there was any chance they could send me a new one. I was expecting to go back to pens for at least 4 days because of weekend etc. I was told I could certainly have a new one and the man I spoke to said "I can't promise anything but leave it with me and I'll see if I can send it out to you for Saturday delivery". I was so surprised. I thanked him profusely and a couple of hours later was emailed a tracker number. My parcel arrived before lunch on the Saturday was so happy and so relieved to get back to pumping so soon. EXCELLENT customer service!!! [/QUOTE]
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