• Guest - w'd love to know what you think about the forum! Take the 2026 Survey »

iPhone users - Libre 2 and iOS 26.5.2

giventofly

Newbie
Messages
1
Hi,

I updated my iPhone software to iOS 26.5.2 the other day and had no issues, until…

Applied a new sensor yesterday, and keep getting Signal Loss. Works when I manually scan but drops in no time and alarms therefore not reliable.

Called their helpline who told me it’s a known issue with this iOS update. The app isn’t working properly and they are working on an update for the app.

They are sending me a new sensor and a reader kit which will, apparently, scan the sensor and then update my phone until the app is fixed.

Cheers!
 
Last edited:
I had the same problem with my last sensor. Phone the Helpdesk. They will send you a new one.
 
I had the same problem. Switched off Bluetooth and then phone. Restarted phone after 5 minutes and then Bluetooth and then worked fine. I think there are some sensors that aren’t happy with the update but get in touch with Abbott and they will replace it. Hope this might help someone out.
EricT
 
I downloaded new IOS about 2 weeks ago fitted new sensors haven’t had any issues I’m using an Ipone 12 mini
 
Cookies are required to use this site. You must accept them to continue using the site. Learn More.…