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Issue with Libre - blank screen

i have just started my new sensor today. i scanned it on libre link and i had to wait the usual hour. My shuggah kept reading from my old sensor i think. I have now passed the hour but cant seem to get shuggah to work.

i feel last week in bluetooth settings on my phone i had something like "abbots....." connected. the abbots is no longer there at all?

Does anyone have any tips? thanks
 
ah i have found the fix on this site

"Apr 9, 2023
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#8
I assume you have started the sensor in the libre app first!
Have you added the new sensor? (Go to Bluetooth, click the + top right corner and add a new libre. Then scan the new sensor manually) it should crash, then reopen it and it will scan ok the second time."
 
Have you got shuggar to work now?
took a couple of scans to get it going on Monday
Remember to go into settings on libre app & turn Bluetooth off until you get shuggar working, then go back & turn it back on again
Hope you’re sorted now
 
DEBBIESCOTT said:
Have you got shuggar to work now?
took a couple of scans to get it going on Monday
Remember to go into settings on libre app & turn Bluetooth off until you get shuggar working, then go back & turn it back on again
Hope you’re sorted now
Click to expand...
yup have got it working again thanks. just started communicating with nightscout pro on email too about setting up a subscription to his service for the garmin watch. I will update how it goes.

thanks
 
Hi, all. Just fitted a new sensor following the crash. The CGM feature seems to be only half working and the update has left the whole app sort of deficient. Firstly, the logbook doesn't contain any data more recent than 8am, despite my scanning the sensor every hour up until the old one ran out at 2.30 pm, when I replaced it with the new one. Secondly, there is no longer an option to do a manual scan, something I thought Abbott were saying would be available to the user if desired.
The new sensor was activated in the usual time and in the usual way. The scanner itself does seem to be working, but the lack of information in the log worries me slightly. Anyone have any ideas or similar experiences? Thanks in advance.
 
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I have today carried out the feared sensor change. As expected, everything went wrong. I still cannot link my Novopen without the LibreLink app going to the blank screen that we have already experienced. If I do not link my Novopen all is well until I link Shuggah. I can get round this as others have said by switching off LibreLink's bluetooth connection until I have activated Shuggah when I turn on LibreLink's bluetooth connection again. . BUT if I do that I lose LibreLink's alarm system and continuous readings. What I need is a simple step by step description of how to change and activate a new sensor and keep LibreLink and Shuggah working properly, preferably with my Novopen linked in. Can someone...............anyone..........help?
 
I changed sensors on Monday
Started libre with iPhone, turned Bluetooth off tin settings, scanned with shuggar, took a few attempts to connect, then turned Bluetooth back on in libre
libre kept saying signal loss so deleted the app & reinstalled it
All seems to be working, I’ve kept the alarms off on libre & using the alarms on shuggar, libre is giving me continuous readings as long as I’m near to my phone
Sorry, not on insulin so don’t know about adding your Novepen
 
Thanks for that. I've followed your advice and so far I have the same results as you. Fingers crossed!
 
I am sick of being ignored by Abbott and have therefore sent them the email reproduced below. I suggest that anyone else having problems does something similar. The relevant email address is adchelpuk@abbott.com.

"Dear Sirs,
I note that I have had no reply from you about the problems with LibreLink. It doesn’t work properly and you don’t seem to care. I appreciate that you have cornered the NHS market in the UK and are making a small fortune as a consequence. I suppose that that means that you don’t have to care for as long as the money keeps rolling in. BUT I and several thousand diabetics in the UK do care. We want to know how to make the alarms work, all I get is a notification about signal loss and many other diabetics have the same problem Any attempt to link my Novopen leads to a blank screen and the need to delete and reinstall the app. Like many other diabetics I now have to rely on an app put together by a an independent team. Do you realise how ridiculous this situation truly is? The damage to your reputation is should worry you sick, although I doubt that it does. Please reply and tell me exactly how to ensure that the alarms in the app can be made to work and how I can link my Novopen without crashing the app. DO NOT ignore me this time, if you do I will make it my business to ensure that the relevant UK authorities know of your negligent and neglectful attitude in the hope that a reliable competitor will be approved for NHS patients.
Yours faithfully,
Paul Barker"
 
I am reading all threads to do with the Libre debacle with much interest. I cannot understand why some people are having huge issues, whilst others, myself included, are having none. There must be some common denominator as to the problems. Age of phone, operating system, other items running on the phone that are interfering.
I’m sorry people are having problems. But can honestly say I have had no issues from the very first day when I swapped whilst already wearing a sensor. It just connected. Then my new sensor started fine, alarms work And it only loses signal when I am nowhere near it. I am not saying this to rub it in but want people to know it can work absolutely fine, so if it isn’t for you, pursue it to find out why.
 
Well, everything about mine was working fine, even with Shuggah working alongside it. However, I did another sensor change today and it has all gone horribly wrong! I started the sensor with the Libre app and with Shuggah Bluetooth turned off. The Libre app came to life, and when after 60 minutes it began giving readings, it soon said signal loss and I have never been able to get automatic readings or the alarms to work. I then turned Libre‘s Bluetooth off and turned Shuggah’s on and got Shuggah connected and working properly. At no stage, have I got Libre working other than to perform a scan. I have tried it in all combinations, with Bluetooth turned off on Shuggah etc etc, so I am left with the only option to give me alarms being to run Shuggah without Libre Bluetooth! I have been turning Libre on in order to make sure data goes to LibreView, but then tend to have problems getting Shuggah reconnected afterwards, although I have always managed this in the end. This is a total mess. I am assuming that Becca59 is running only Libre and that might explain why they are not having any problems. Although I am a little surprised they’ve not had the signal loss issue. I am left contemplating deleting Libre again and reinstalling it. I am loath to do this because I will lose the data gathered since I got Libre working again following the crash. I might ring Abbott tomorrow, but I’m not expecting any joy there.
 
I am assuming that you are not running Shuggah at all. My problem is that I really want to run Shuggah because it sends readings to my watch which is a great bonus when I am driving. I had both Libre and Shuggah performing perfectly side-by-side, both with Bluetooth turned on, until I did a sensor change today. You can see my post above which explains all this. So, I suppose I was one of those people running it perfectly well with no problems like you but that’s not the case anymore. Right now I cannot get Libre to work except for performing a manual scan. I’ve not been able to get the alarms working today at all. I have tried many different things, all without success and I am pretty IT literate. Abbott really should be able to tell us exactly what will work, but they don’t seem very interested. If the Shuggah app can send readings to my watch at an interval decided by me, then surely Libre should be able to do this as well.
 
Kingsmac, I am with you on this. Abbott's inability to make their own equipment work properly and their attitude to patients is appalling. You will have seen my post about taking this to the NHS with a major complaint, I don't want to do this but we are being ignored by Abbott and I cannot now think of any other way to shake them. What is so cruel is that we had perfectly a working system before, even though it did not give minute by minute updates, and now we have rubbish upon which we are expected to depend to maintain our health. Does anyone have any other ideas about how to make Abbott deal fairly with us?
 
Thanks for this, I have now tried turning my alarms off, but I’m still not getting continuous readings! I’m too tired now to try anything else, but in the morning I might try uninstalling and reinstalling the Libre app and see if that does anything. If it still fails, I will then try turning the alarms off like you and see if that works following the reinstall. It’s so frustrating and really draining. We should not be having to do this. If this all fails again I will try ringing Abbott but I will not be holding my breath.
 
@kingsmac No I am not running Shuggah I just use my phone. And perhaps there in lies the problem. Why should a company be criticised when people are trying to run another system off the back of their own. Libre may not have all the bells and whistles that you want it to, but it is moving forwards and our blood glucose testing abilities are far in advance to what they were 5 years ago. Plus we are now getting it on prescription.
Many years ago my husband had a basic computer that he just kept inputting lots of info into but never did anything interesting. I wanted it to have the ability to do something far more. And boy oh boy look how far computers have come. Beyond even my wildest dreams. Everything starts somewhere.
 
If you read the documentation for Shuggah it says that for it to work properly you must have the Bluetooth turned off in librelink. I have this set up and it works perfectly for me. I didn’t have any problems when the new librelink was brought out at all. I manually scan the sensor in librelink every 8 hours to get the data through to libreview, but day to day rely on Shuggah.

if people complain to abbot about librelink not working in line with Shuggah abbot will act to get Shuggah shut down.
 
I see what is being said about running Shuggah with LibreLink. However, I only started using Shuggah when Librelink failed. Before that I knew nothing about a second or alternative app. I have tried running LibreLink with Shuggah turned off but all I seem able to get is the alarm failure warning. One of the great advantages of LibreLink with the Libre2 sensor was the alarm system. Now the only way I can receive alarms is by using Shuggah. I have to have bluetooth turned off for LibreLink for the Shuggah alarms to work. The result of all this is that Librelink only works with periodic manual scans of the sensor which is no different from the old Libre1 system. I fully understand the fear that Abbott will lean on Shuggah in an effort to get rid of it and, in truth, that might not be so bad if only LibreLink worked properly. Of course that would mean that the link between smartphone and smartwatch would disappear. I despair sometimes.
 
I am in exactly the same position as you. I knew nothing of an alternative app until the crash. I was fully aware of Shuggah’s warnings about the need to turn off the Libre Bluetooth, but when I first started Shuggah, both it and Libre worked fully alongside each other with Bluetooth turned on for both! This was the case with the sensor I had on at the time of the crash and with the next one; so I had both running for just over two weeks without any problem with either. It is only with my next sensor that I find myself in the same position as you. Even removing Shuggah has done nothing for getting Libre to work, apart from being able to scan. I do think Abbott deserve some criticism for a few things. It was very poor that they updated the app, clearly without thorough testing, which then caused the crash that created considerable concern for many iPhone users throughout the UK; enough to make it news on the BBC. They were also very slow to even acknowledge the difficulty on their website. Over 3 years I have compared Libre’s readings with finger prick tests, and most of the time Libre shows a reading of between 0.6 and 1.2 above. Having done this with Shuggah, it has usually been within 0.3 of finger pricks. This suggests that Abbott could be doing more to improve the accuracy of Libre. I am very grateful for the Libre system, which has transformed my blood glucose control, but I would expect some feedback on the issues that still persist, along with advice on overcoming them. After all, there are people who have not installed Shuggah, but who are still encountering issues with the updated Libre. If I do contact Abbott, I see no reason to mention Shuggah, as my concern is that Libre will not work for me, even with Shuggah disabled. I have an iPhone 12 running the latest iOS 16.
 
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