Libre 2 sensors not scanning

[OliviaP19]

I’ve tried two brand new Libre 2 sensors today and neither are being recognised by the app. Is anyone else having the same problem? I put a new one in outside the pharmacy this afternoon after putting in an emergency prescription and even that didn’t work!
I’ve been in contact with Abbott already and they’re sending two replacements.

 

[barrym]

Phone and app version details would be helpful.

 

[OliviaP19]

Phone and app version details would be helpful.

I have an iPhone SE that’s up to date on updates and the app (freestyle LibreLink) version is 2.10.1.7653. The app doesn’t need updating either.

 

[DEBBIESCOTT]

Long shot but maybe worth a try
Have you tried deleting the libra app & turning your phone off, then waiting 5 minutes & turning the phone back on & reinstalling the app

 

[barrym]

I have an iPhone SE that’s up to date on updates and the app (freestyle LibreLink) version is 2.10.1.7653. The app doesn’t need updating either.

There's been lots of SE users with scanning issues which have turned out to be NFC faults. Do you use the NFC for anything else like Apple Pay? Might be worth dropping in to an Apple store to ask them to check it. Depending on age some have had their phones replaced.

 

[OliviaP19]

Long shot but maybe worth a try
Have you tried deleting the libra app & turning your phone off, then waiting 5 minutes & turning the phone back on & reinstalling the app

When I phoned Abbott they told me to offload the app and then reinstall it. I had to restart my phone after this.