Ledzeptt
Well-Known Member
- Messages
- 619
- Location
- Manchester
- Type of diabetes
- Type 3c
- Treatment type
- Insulin
- Dislikes
- Liquorice and aniseed (especially the tracer I have to drink in hospital before a CT scan - yuk!)
My experience and possible, temporary solution…
I had a Bluetooth connectivity problem with my latest Libre 2+ sensor and my iPhone SE 2020. The previous sensor was fine and my phone will connect happily to my headphones, so I was suspicious of the Libre sensor. Anyway, I spent a while checking the settings and resetting everything before giving up and calling Abbott. They knew the problem straight away - blamed it on the last IOS update (I was on a slightly out of date 26.2.1 at the time - they promised to send a replacement sensor and a reader - basically saying there’s no way to fix it until Abbott’s developers get a move on and update the LibreView app (my words). Odd that the last sensor worked*
Luckily, I have an old Android phone that I was able to install Juggluco on.
If interested, I found Abbott list of compatible devices and operating systems/versions on this page: https://www.diabetescare.abbott/support/manuals/uk.html
*While I was trying to fix the problem myself, I found a suggestion from Facebook that may help with Bluetooth syncing. Whenever you start a new sensor, it’s vital to keep the LibreView app open for 5-10 mins: don’t lock the phone’s screen and keep the phone within range of the sensor.
This worked for me, even after updating my iPhone to the latest 26.3.1 version. However, note this is not recommended by Abbott, but it does help mean your phone has the latest security updates etc. if you use online banking etc.
I had a Bluetooth connectivity problem with my latest Libre 2+ sensor and my iPhone SE 2020. The previous sensor was fine and my phone will connect happily to my headphones, so I was suspicious of the Libre sensor. Anyway, I spent a while checking the settings and resetting everything before giving up and calling Abbott. They knew the problem straight away - blamed it on the last IOS update (I was on a slightly out of date 26.2.1 at the time - they promised to send a replacement sensor and a reader - basically saying there’s no way to fix it until Abbott’s developers get a move on and update the LibreView app (my words). Odd that the last sensor worked*
Luckily, I have an old Android phone that I was able to install Juggluco on.
If interested, I found Abbott list of compatible devices and operating systems/versions on this page: https://www.diabetescare.abbott/support/manuals/uk.html
*While I was trying to fix the problem myself, I found a suggestion from Facebook that may help with Bluetooth syncing. Whenever you start a new sensor, it’s vital to keep the LibreView app open for 5-10 mins: don’t lock the phone’s screen and keep the phone within range of the sensor.
This worked for me, even after updating my iPhone to the latest 26.3.1 version. However, note this is not recommended by Abbott, but it does help mean your phone has the latest security updates etc. if you use online banking etc.