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Libre sensor replacement
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<blockquote data-quote="AndBreathe" data-source="post: 1037351" data-attributes="member: 88961"><p>Ewelina - I seem to have had a few sensors go wonky. I sometimes think it must be me!!</p><p></p><p>If I have concerns, I just call the support line and describe my experience. I never ask for a replacement, but the only time it has not been offered immediately is when they wanted me to test using the on-board meter, so they sent me a small number of strips as I don't routinely use a compatible meter and strips. Once I received the strips and did literally two or three tests, reflecting the issue I was reporting, a replacement was sent straight away. </p><p></p><p>If I have concerns over comparative readings (strip v sensor), I usually make sure I downloaded the sensor data, then make notes on the resulting spreadsheet to highlight which readings I would like to highlight. I find this helps the call get to the nub of the matter, and allows the technician to quickly gather the data they need to reach their suggested course of action. I'm pretty certain the calculation the technician does is the variance, based upon the usual tolerated meter variances.</p><p></p><p>These days they also ask where the sensor is being worn, if it is in date, and if the sensor and applicator came from the same batch or kit; I can't recall which.</p></blockquote><p></p>
[QUOTE="AndBreathe, post: 1037351, member: 88961"] Ewelina - I seem to have had a few sensors go wonky. I sometimes think it must be me!! If I have concerns, I just call the support line and describe my experience. I never ask for a replacement, but the only time it has not been offered immediately is when they wanted me to test using the on-board meter, so they sent me a small number of strips as I don't routinely use a compatible meter and strips. Once I received the strips and did literally two or three tests, reflecting the issue I was reporting, a replacement was sent straight away. If I have concerns over comparative readings (strip v sensor), I usually make sure I downloaded the sensor data, then make notes on the resulting spreadsheet to highlight which readings I would like to highlight. I find this helps the call get to the nub of the matter, and allows the technician to quickly gather the data they need to reach their suggested course of action. I'm pretty certain the calculation the technician does is the variance, based upon the usual tolerated meter variances. These days they also ask where the sensor is being worn, if it is in date, and if the sensor and applicator came from the same batch or kit; I can't recall which. [/QUOTE]
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