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Libre Sensors coming off in the heat
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<blockquote data-quote="Capt-Slog" data-source="post: 2296210" data-attributes="member: 500850"><p>Hi,</p><p></p><p>Thank you all for all of your feedback.</p><p>Here is my current status:</p><p></p><p>Question above was: "Do Abbott replace them if they come off in the heat?"</p><p>I contacted Abbott Customer Service on their Careline number, which is 0800 1701177</p><p>I spoke to an advisor & i will be receiving a replacement sensor through the post in 3 to 5 working days.</p><p></p><p>Questions i was asked:</p><ul> <li data-xf-list-type="ul">Name, email address, Postcode, 1st line of address.</li> <li data-xf-list-type="ul">Have i been using the Libre Sensor System very long<br /> over 3 years</li> <li data-xf-list-type="ul">Do i get my sensors on the NHS?<br /> I am not quite sure of the relevance of this, but "hey ho".</li> <li data-xf-list-type="ul">Serial number of the sensor?</li> <li data-xf-list-type="ul">How long had it been on?</li> <li data-xf-list-type="ul">What was i doing when it came off?<br /> Watching TV, scanning the sensor with my phone</li> <li data-xf-list-type="ul">Was i sweating at the time?<ul> <li data-xf-list-type="ul">I am a man, so i did not have an issue with this question, but i feel it would be a bit impolite for a lady<br /> (Sorry if anyone feels this is sexist)</li> <li data-xf-list-type="ul">I also pointed out that the majority of the UK is sweating at this point in time - lol</li> </ul></li> </ul><p>This seemed to be all that the customer service agent wanted to know. I got the distinct impression that he has had to deal with a number of these calls today.</p><p></p><p></p><p>I emailed my Diabetes team and they made the following recommendations:</p><ul> <li data-xf-list-type="ul">Be sure to clean the area to be used </li> <li data-xf-list-type="ul">Be sure that it is dry</li> <li data-xf-list-type="ul">Always use the wipe provided</li> <li data-xf-list-type="ul">ensure that you do not shower within 2 hours of applying the sensor</li> <li data-xf-list-type="ul">Purchase and use SKIN TAC wipes</li> <li data-xf-list-type="ul">use a roll on antiperspirant in the site before applying the SKIN TAC</li> <li data-xf-list-type="ul">Cover the sensor with vet wrap, self adhesive bandage or micropore tape for increased security.<br /> Oddly, the Abbott Customer Care person said <strong>NOT</strong> to cover the sensor, because there is a hole on the top of the sensor which must be kept uncovered to allow the skin to breath.<br /> <span style="color: #ff0000"><strong>I did not know this, perhaps it warrants more discussion.</strong></span></li> <li data-xf-list-type="ul">Consider a few days without a sensor & go back to finger sticks for a few days</li> </ul><p>I felt that this last idea might actually be worth it. Especially if the current heat wave is going to abate in the near future.</p><p></p><p>I ordered and have received two SKIN TAC WIPES, as a trial before buying a larger quantity.</p><p></p><p>Bearing in mind the advice of the Customer Care Agent, i am not sure about buying any form of tape, but thanks for the ideas.</p><p></p><p>I already use a MiaoMiao with a holder, but i think that at the moment, the elasticated holder may be causing part of the issue and have decided not to use it for a while.</p><p></p><p>Thanks everyone</p></blockquote><p></p>
[QUOTE="Capt-Slog, post: 2296210, member: 500850"] Hi, Thank you all for all of your feedback. Here is my current status: Question above was: "Do Abbott replace them if they come off in the heat?" I contacted Abbott Customer Service on their Careline number, which is 0800 1701177 I spoke to an advisor & i will be receiving a replacement sensor through the post in 3 to 5 working days. Questions i was asked: [LIST] [*]Name, email address, Postcode, 1st line of address. [*]Have i been using the Libre Sensor System very long over 3 years [*]Do i get my sensors on the NHS? I am not quite sure of the relevance of this, but "hey ho". [*]Serial number of the sensor? [*]How long had it been on? [*]What was i doing when it came off? Watching TV, scanning the sensor with my phone [*]Was i sweating at the time? [LIST] [*]I am a man, so i did not have an issue with this question, but i feel it would be a bit impolite for a lady (Sorry if anyone feels this is sexist) [*]I also pointed out that the majority of the UK is sweating at this point in time - lol [/LIST] [/LIST] This seemed to be all that the customer service agent wanted to know. I got the distinct impression that he has had to deal with a number of these calls today. I emailed my Diabetes team and they made the following recommendations: [LIST] [*]Be sure to clean the area to be used [*]Be sure that it is dry [*]Always use the wipe provided [*]ensure that you do not shower within 2 hours of applying the sensor [*]Purchase and use SKIN TAC wipes [*]use a roll on antiperspirant in the site before applying the SKIN TAC [*]Cover the sensor with vet wrap, self adhesive bandage or micropore tape for increased security. Oddly, the Abbott Customer Care person said [B]NOT[/B] to cover the sensor, because there is a hole on the top of the sensor which must be kept uncovered to allow the skin to breath. [COLOR=#ff0000][B]I did not know this, perhaps it warrants more discussion.[/B][/COLOR] [*]Consider a few days without a sensor & go back to finger sticks for a few days [/LIST] I felt that this last idea might actually be worth it. Especially if the current heat wave is going to abate in the near future. I ordered and have received two SKIN TAC WIPES, as a trial before buying a larger quantity. Bearing in mind the advice of the Customer Care Agent, i am not sure about buying any form of tape, but thanks for the ideas. I already use a MiaoMiao with a holder, but i think that at the moment, the elasticated holder may be causing part of the issue and have decided not to use it for a while. Thanks everyone [/QUOTE]
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