Good luck ebony, hope you get it sorted. Apparently DVLA never get it wrong, according to them at least.
I always had a 3 year licence which they revoked one year because I hadn't returned the renewal forms. The forms that never arrived that is. And no reminder letter "still waiting to receive your renewal" type of thing. The licence just lapsed and lucky I noticed. It eventually took 6 months to get it back, and I lost count of the money it cost me through contracts I was unable to fulfil. :evil: