I think we are training the wrong people to be doctors. The ability to listen is often simply not there. My son shared a house with 3 trainee docs at uni. They turned off the heating to save money and every time he turned it on again they turned it off. It was really cold, snow on the ground. He got pneumonia and I went to collect him (ill myself with a chest infection) and he begged not to go back there. No care or compassion or even guilt from his housemates. They weren't ill, so obviously he must have done something wrong.