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Medtronic Paradigm Veo Insulin Pum

monikavece

Member
Messages
5
Type of diabetes
Type 1
Hi,

Is anybody a lucky owner of the new MPV insulin pump? I'm more than desperate to get one and I don't know how to go about it. I've been on Accu-Chek Spirit Combo for over a year now.

Thank you in advance for your help and advice,

Monika
 
Hi

I had a Metronics Veo pump back in 2010 and to be honest i far from impressed with it , i had it for 3 weeks and then had such a bad time with it i went back to my insulin pen. Firstly i only recieved a 3 hour talk explaining how to use the pump and when asked who to contact if i need advice i was given a mobile phone number by the Metronics team who done the talk. When i went home i was given a few days supply of the tubeing and stuff and was told to ring and order more on that day which i did, i was given a day when they was going to deliever but they never turned up i was left with only 2 inserts and it was approaching the weekend, i rang the medtronics team and was greeted by a voicemail, i then had to ring TNT who were suppose to deliever the stuff and was told my order had been lost. Then 3 weeks into having the pump i was out with a friend and felt really ill as if my sugars were high, when i got home i done a blood test to find it was off the scale i had to do a pen injection to correct it as the correction on the pump was to slow, thats when enough was enough it had stressed me out so much the bad customer service of medtronics the lack of after care i rang my consultant and said i could'nt carry on with it and returned back to my insulin pen. Before i got the pump my Diabetic nurse showed me the Accu-Chek pump and that looked alot better it seemed better built. On my opion i would'nt have a metronics veo pump i had such a bad experience with it its worried me about trying another pump as my consultants keeps on at me to give the pump another try maybe one day i may try again ( NOT METRONICS) but not at the moment .
Maybe it might be better for you as everyones different but i thought i should just let you know about my experience.

Tracey167
 
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