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My gp surgery

ally1

Expert
Messages
5,402
Location
suffolk
Type of diabetes
Type 2
Treatment type
Tablets (oral)
Dislikes
liver
I called my surgery to make a complaint.
To find out the practice manager has left. Also told that the two diabetic nurses have also left.
Now only a part time head nurse and two part time nurses, to which are unable to do the annual diabetic reviews.
For a smallish surgery, to me this is bad.
 
If your practice nurses are unable to do diabetes annual reviews, your GP I will have to do it. Don't let it go, you are entitled to a review.
 

Ally - You still have to make the complaint. That they can't keep staff isn't your problem. It's theirs.

Bearing in mind how you feel about your GP, relating to your diabetes, I'd ask to be transferred to hospital care. If your GP won't do it, I'd ask your psychiatry chap if he would press for it on your behalf.
 
Ally, your surgery has always been under par. I urge you to continue with your complaint. I'm not sure how you do this as I'm not well up on these things, but someone on this forum will know.

Mmmmmm one wonders why the staff are abandoning ship. Perhaps it isn't too surprising.
 
dancer said:
If your practice nurses are unable to do diabetes annual reviews, your GP I will have to do it. Don't let it go, you are entitled to a review.
Click to expand...
The two diabetic nurses have left.
 
I will ask my pdoc.
 
As the practice manager has left, I have no idea who to make the complaint too
 
ally1 said:
As the practice manager has left, I have no idea who to make the complaint too
Click to expand...

The senior partner of the Practice.. they should have an up to date list of people on their website. If not, write to NHS ENGLAND and ask them to look at the staffing levels and facilities at your practice and you could also write to the CQC...
 
ally1 said:
As the practice manager has left, I have no idea who to make the complaint too
Click to expand...
Ask to see the doctor who is head of the practice they have to do diabetes reviews at least annually so their responsibility to see they are done
 
donnellysdogs said:
The senior partner of the Practice.. they should have an up to date list of people on their website. If not, write to NHS ENGLAND and ask them to look at the staffing levels and facilities at your practice and you could also write to the CQC...
Click to expand...
Thank you for the information
 
Geoffno6 said:
Could you try another surgery nearby or in the next town. Do persist, you need to know how you are.
Click to expand...
I have looked into another surgery. The one I would like to join, am not in their catchment area.
The only one I can register with, they can't seem to keep their gp, s
 
Pinkorchid said:
Ask to see the doctor who is head of the practice they have to do diabetes reviews at least annually so their responsibility to see they are done
Click to expand...
I will look into seeing the head gp. I do like her and is a favourite one. She does get very booked up and only works part time
 
My GP took over the diabetic reviews when the diabetic nurse in my surgery retired and wasn't replaced. There was a bit of an organisational nightmare in the transfer (where the receptionist refused to make me a 3-month appointment "because we don't do that for diabetic reviews", even though the GP had told me to) but that's all straightened out now and the GP apologised as I wasn't the only person it happened to.

Overall I've been very happy with my GP's approach (and conversely realising just how useless the DN was).
 
Bluetit1802 said:
Can you write to her personally (in confidence and private letter or email?) or ask for a telephone consult?
Click to expand...
I could try for a phone consultation with her but it does depend on the day who does those. Though I will try.
Also I will write to her and see what happebs
 
I realised the two DN, S we had were more then useless
 
ally1 said:
I realised the two DN, S we had were more then useless
Click to expand...

You may be better off with this GP that you like. It is worth heading in that direction. As she is part of the same surgery, is it possible to have her as your registered GP rather than the useless one?
 
Bluetit1802 said:
You may be better off with this GP that you like. It is worth heading in that direction. As she is part of the same surgery, is it possible to have her as your registered GP rather than the useless one?
Click to expand...
I will try and get onto the preferred gp rather then the one I have
 
An update.
I had a meeting with the head gp at my surgery this morning.
The meeting included my gp.
Had a good chat, though am unable to change to the Head gp which I would have liked. I was offered another gp, I declined that one because I can't stand him, too pompous.
We spoke about the problems I feel I have with the gp I have.
So we came to the decision to stay with my named gp and see how things go.
We also went through the appt that I had with the neurologist. As I have the nerve conductive studies on 13th then MRI on the 14th. I have got an appt to see my gp a week after those because both gps today say I need to see neurologist before the recommended February's appt with neurologist. So gp will contact hospital before doing anything about my eye sight/squint because the MRI may show some light on the problem with sight.
Fair enough, as I feel now I am bring listened too
 
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