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Message: <blockquote data-quote="Dark Horse" data-source="post: 1162486" data-attributes="member: 52527">You can complain to PALS, the patient advice and liaison service. They investigate all complaints including those about a health professional's manner. See <a href="http://www.nhs.uk/chq/pages/1082.aspx?CategoryID=68" target="_blank">http://www.nhs.uk/chq/pages/1082.aspx?CategoryID=68</a> I agree with [USER=30007]@tim2000s[/USER]  - the way to improve the service is to alert them when standards fall below par. The Professor won't get into trouble unless this is a regular occurrence but will certainly be more careful and considerate in the future. I suggest you explain what happened in writing - factually, without making accusations or insults, and explain how badly the appointment made you feel. Writing it all down will probably make you feel better and sending the letter to PALS will probably help improve things for other patients at that hospital.</blockquote>

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