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<blockquote data-quote="Salvia" data-source="post: 1144187" data-attributes="member: 278312"><p>Sounds as if the standards vary, depending where you are, which I suppose is true of many large stores with lots of outlets. I had problems with my local Boots on filling prescriptions since they started the on-line ordering and collection service. When it came to collection time, they blamed the surgery for none-action and the surgery blamed them. I had this run-around, to-ing and fro-ing for about 6 months, till I finally gave up and took my custom elsewhere. On a couple of occasions, there were other customers alongside me, who were also being given the same run-around, so it wasn't just me. I still don't trust the on-line process yet. At least with the paper system I know exactly where I am and exactly when my stuff will be ready, and that it will be there waiting for me. </p><p></p><p>I think that living in the smaller more close-knit communities does encourage a better and personal service</p></blockquote><p></p>
[QUOTE="Salvia, post: 1144187, member: 278312"] Sounds as if the standards vary, depending where you are, which I suppose is true of many large stores with lots of outlets. I had problems with my local Boots on filling prescriptions since they started the on-line ordering and collection service. When it came to collection time, they blamed the surgery for none-action and the surgery blamed them. I had this run-around, to-ing and fro-ing for about 6 months, till I finally gave up and took my custom elsewhere. On a couple of occasions, there were other customers alongside me, who were also being given the same run-around, so it wasn't just me. I still don't trust the on-line process yet. At least with the paper system I know exactly where I am and exactly when my stuff will be ready, and that it will be there waiting for me. I think that living in the smaller more close-knit communities does encourage a better and personal service [/QUOTE]
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