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<blockquote data-quote="covknit" data-source="post: 1355523" data-attributes="member: 346585"><p>Tell me about it. My GP's support staff point blank refused to prescribe the drugs prescribed by the hospital. Glaucoma drugs are supposed to be thrown after 28 days butI was forced to use them for double that time whilst the fob off girls on reception "checked" with the GP. The GP only did phone appointments. In Solihull were most of my family live the GP phones the patient in a pre arranged window. With my GP I had to phone her and on one occassion was left hanging on for 20 mins. The cliche parroted by anyone I contacted was always "it is to stop the issue of unneccessary drugs and save NHS money". More recently the optician advised GP my eye pressures had gone up so the GP dropped the efficacy of the new stronger drug from 0.3 to 0.1. Now I am on 22 eye drops a day and had the end of the road for drugs. There is an operation. If the GP had done as required I might still be on the lumigan. </p><p></p><p>Over the years there has been a gradual improvement. The stages I have endured are</p><p></p><p>In 2012 I was only able to order a repeat prescription on a scrappy bit of paper. She did not use the printed 2 part prescription form or allow the chemist to order.</p><p></p><p>Eventually she did adopt the standard prescription form and Boots were able to order for me. This helped a lot. By that time I had contacted everyone I could think of. The hospital prescribed the drugs a couple of times and the girl from PALS had got involved. Maybe she was instrumental in getting the GP to join the rest of the world and use the standard prescription repeat form.</p><p></p><p>When the GP dropped the doseage on my Xalatan she again refused to take repeat orders from the chemists. I had to phone a POD between 10-2 week days. Really handy for working people whose employers do not facilitate access to the phone for personal calls! The POD are very good and now they have extended their hours POD is accessible. I would prefer the convenience of the chemist doing the reorders- like they can for the other GP's in the area. I am not sure what the POD's current hours are; 9-4 I think and I manage to get through within 10 minutes most of the time. </p><p></p><p>In the last couple of years when I had problems the consultants secretary pulled the necessary strings. Then I got a wrong prescription! Amazingly I have managed to get appointments to see another GP at the practice ever since. Only once did I need to start raising my voice enough for everyone in the waiting room to become acquainted with that joyous snippet.</p><p></p><p>The fob off girls also managed to deny me the opportunity of knowing I was pre diabetic.</p><p></p><p>The best advice I can give is see where on the timeline of horror you are and find out if your area health authority has a PALS patient advice and liaison service. I cannot give PALS an endorsement but a little bird whispered words regarding special relationships. The prescription repeat format altered to the one the rest of my family have so I give PALS the credit for that. I do know for sure the PALS in the next AHA were really good in a certain case. You also need to make appointments to see a GP to coincide with every repeat. If your GP will not facilitate prescriptions from the chemist ask the AHA and PALS about it. If you are in an area with adequate GP coverage change your GP. One way or another I go to 4 different GP practices (not for me) and imho the practices where the reception staff are lovely are very good. If receptionists are allowed to treat patients with contempt (what goes on is beyond disrespect) the whole experience becomes a nightmare. I for one can never trust they are looking after my best interests. Lets face it if they were I would have received the drugs prescribed by the hospital and cost the NHS a fraction of its currently outlay in handling the repercussions of GP policy. </p><p></p><p>Hubby's GP does the electronic repeat order. It works excellently for the standard monthly order. The three monthly one used to be automatic but something changed a year or so ago. We had to do the run between the chemist and GP. Then the GP started keeping that item in stock. They inject him with it so that makes sense. We had a bit of a mess with an experimental change in medication that did not work out resulting in another visit to GP. Next day we picked up the prescription for the missing item and the electronic notes were corrected. I think this illustrates that the electronic system can work very well if the GP allows it to. Neither the chemist nor the POD can override what the GP has entered onto the system. Best of luck in getting your meds</p></blockquote><p></p>
[QUOTE="covknit, post: 1355523, member: 346585"] Tell me about it. My GP's support staff point blank refused to prescribe the drugs prescribed by the hospital. Glaucoma drugs are supposed to be thrown after 28 days butI was forced to use them for double that time whilst the fob off girls on reception "checked" with the GP. The GP only did phone appointments. In Solihull were most of my family live the GP phones the patient in a pre arranged window. With my GP I had to phone her and on one occassion was left hanging on for 20 mins. The cliche parroted by anyone I contacted was always "it is to stop the issue of unneccessary drugs and save NHS money". More recently the optician advised GP my eye pressures had gone up so the GP dropped the efficacy of the new stronger drug from 0.3 to 0.1. Now I am on 22 eye drops a day and had the end of the road for drugs. There is an operation. If the GP had done as required I might still be on the lumigan. Over the years there has been a gradual improvement. The stages I have endured are In 2012 I was only able to order a repeat prescription on a scrappy bit of paper. She did not use the printed 2 part prescription form or allow the chemist to order. Eventually she did adopt the standard prescription form and Boots were able to order for me. This helped a lot. By that time I had contacted everyone I could think of. The hospital prescribed the drugs a couple of times and the girl from PALS had got involved. Maybe she was instrumental in getting the GP to join the rest of the world and use the standard prescription repeat form. When the GP dropped the doseage on my Xalatan she again refused to take repeat orders from the chemists. I had to phone a POD between 10-2 week days. Really handy for working people whose employers do not facilitate access to the phone for personal calls! The POD are very good and now they have extended their hours POD is accessible. I would prefer the convenience of the chemist doing the reorders- like they can for the other GP's in the area. I am not sure what the POD's current hours are; 9-4 I think and I manage to get through within 10 minutes most of the time. In the last couple of years when I had problems the consultants secretary pulled the necessary strings. Then I got a wrong prescription! Amazingly I have managed to get appointments to see another GP at the practice ever since. Only once did I need to start raising my voice enough for everyone in the waiting room to become acquainted with that joyous snippet. The fob off girls also managed to deny me the opportunity of knowing I was pre diabetic. The best advice I can give is see where on the timeline of horror you are and find out if your area health authority has a PALS patient advice and liaison service. I cannot give PALS an endorsement but a little bird whispered words regarding special relationships. The prescription repeat format altered to the one the rest of my family have so I give PALS the credit for that. I do know for sure the PALS in the next AHA were really good in a certain case. You also need to make appointments to see a GP to coincide with every repeat. If your GP will not facilitate prescriptions from the chemist ask the AHA and PALS about it. If you are in an area with adequate GP coverage change your GP. One way or another I go to 4 different GP practices (not for me) and imho the practices where the reception staff are lovely are very good. If receptionists are allowed to treat patients with contempt (what goes on is beyond disrespect) the whole experience becomes a nightmare. I for one can never trust they are looking after my best interests. Lets face it if they were I would have received the drugs prescribed by the hospital and cost the NHS a fraction of its currently outlay in handling the repercussions of GP policy. Hubby's GP does the electronic repeat order. It works excellently for the standard monthly order. The three monthly one used to be automatic but something changed a year or so ago. We had to do the run between the chemist and GP. Then the GP started keeping that item in stock. They inject him with it so that makes sense. We had a bit of a mess with an experimental change in medication that did not work out resulting in another visit to GP. Next day we picked up the prescription for the missing item and the electronic notes were corrected. I think this illustrates that the electronic system can work very well if the GP allows it to. Neither the chemist nor the POD can override what the GP has entered onto the system. Best of luck in getting your meds [/QUOTE]
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