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Message: <blockquote data-quote="Ruth B" data-source="post: 697815" data-attributes="member: 111960">I don't get sent an eye appointment, just a letter telling me its due and a list of local opticians that can carry it out, its then up to me to make the appointment at a time that is convenient for me.  If I ignore the letter I get another a few months later, and then a telling off by the nurse or doctor next time I see them (which I don't take offence at, they just try and emphasise how important it is).As far as missed appointments go, I know someone who works in the referral and booking department of the local hospital and you would not believe the number of times people ring up denying they have missed appointments, or have never been told about them and it ends up that they moved a while ago and never thought to let the hospital know the new address.  The other one to mention is that if they ever call you and you are not there they should not leave ANY message, not even to say for you to ring them, due to patient confidentiality.</blockquote>

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