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Message: <blockquote data-quote="donnellysdogs" data-source="post: 700090" data-attributes="member: 17713">But your appointment, sorry.. Would at least have been cancelled on the system, so not a DNA....We have text reminders to everybody that gives their mobile numbers but still last 28 days 170 appts were not cancelled... Only 10 are going through the txt system to cancel... And we have online cancelling too, and still 170 appts in one month.I do appreciate the patients side of NHS **** ups... (Scuse slang language)....and your example should go to PALS at your hospital for them to take official notice and for improvements to be made in the future.... Have you considered telling PAL dept at your hospital? They should be informed at least, even if the matter may be resolving or resolved....</blockquote>

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