Roche Turn off

I have or had a Roche accu-chek spirit combo pump. It was supplied by a diabetic clinic on August 9th 2011. I was in contact with the diabetic clinic about renewing it. It was coming p with some random message about time every time I changed the cartridge but nothing specific, I thought it was just the time mismatch between the pump and remote caused by BST. Then today it said end of operation and promptly turned off. I contact Roche and spoke to a nice American lady apparently the British help line goes to the USA when the line gets busy, who told me yes it turns itself off after 4 years. I said I had had it less than 4 years but they said it was from the date of supply not the date usage started. They said it counted down from 60 to zero (where) before its untimely demise. I have never seen this countdown or any understandable message.

Be afraid be very afraid If you have a pump beware it may just suddenly stop working and say 'end of operation' consigning itself to the dustbin and leaving you with major problems.

I would suggest asking Roche when the ******* thing is going to switch off and tattooing somewhere prominent and make sure your clinic is using the date of supply rather than the end of delivery to you. presumably they set the death of its original demise when they supply it, although I sent the guarantee card back on the original but that's another story as well as the three remotes.

Nice one Roche you score 0/10 for patient safety. .

I am using novorapid insulin pen which is a pain. I will collect a new pump on Friday. Has anyone got access to a large steam roller so I can destroy this piece of electronic rubbish in a fitting way.