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Just had this back from them.
Thanks for contacting us.

Our friendly customer team are on the case and will be in touch shortly to help.

Just reply to this email if you want to know more. OR if you're reporting a fault, give us a ring on 0800 036 3839 / 0207 195 6607 and we'll look into it pronto.

Thanks
 
Had this from them today after telling them I had resolved the one problem but had not received an account number as yet so was unable to login,
We see you've just added a query to a current issue. Our team are looking into this and we promise to be back in contact with you to help get everything sorted. We'll be in touch soon.

Thanks,

Then had another email with the account number, JOB DONE. Good customer service I would say.
But then I've found this with smaller companies cause they're after your custom, like Ebico that I use for the gas & electric.
 
Just been reading more of fuel broadband's site, & for £3 onto the £15, you can add anytime calls. GOOD DEAL.
 
UPDATE,

Thank you for choosing Fuel Broadband. Your activation date is 30/12/2014.

If your order includes broadband then your router will be delivered around 2-3 days prior to this date to the address provided.

Please contact Customer Services on 0800 036 3839 if you have any queries about your order.
 
Happy New year..!!
 
At the end of the day when you shop around looking at all the other providers you are buying customer service. Everybody goes for the cheapest provider and then complains when there is an issue and the providers customer service does not do its job. I have no personal experience of Fuel Broadband (or there previous incarnations as Primus), hopefully they will come through for you. But as you say it is BT that manages the cabling between you and the exchange and if the cabling is rubbish then it does not matter what provider you go to you will get a rubbish service until a provider gets BT out to sort out the connection.
 
i have got Virgin Fibre optic broadband had it for nearly two years now and have never had any problem with it
 
fiber optic runs under ground so there should be no probs with it. we have no fiber optic in the area so that's out, have to do with the **** BT line that runs from a pole & has an aluminium earth not copper which was going to be replaced years ago, when we get strong winds the broadband is in & out like a fiddlers elbow, as for speed thats down to the router you use, to get a good speed you need to be speeding £100 + 0n a router.
Plus I don't use the landline only internet so why pay the earth for landline & calls when I get calls at 5p a min on the mobile. A lot cheaper than landline.
So basically as long as I get internet if the price is right & I get service the provider with the lowest price gets my business.
 
I am going to have to disagree with some of your comment regarding expensive routers, the router that you use will have little affect on the speed which is obtainable over a given line between you and the local exchange. A more expensive router can keep a connection a live compared to a cheap router which is likely to drop the connection when a bad line becomes an issue. An expensive router will not improve the line speed above what is dictated by the distance between you and the local exchange (via the route the cable takes) and the quality of that line.
 
So the diffo mbs on the routers that is the speed you get in the home even if you have high speed the routes what gives you the mbs in your home. Surly. I just got hold another router that has a higher mbs compared to the one talktalk gave me & there is a diffo in speed.
 
I begrudge paying for landline but don't want anything else but freeview..

I would like just a 3g thing for my broadband and keep just using my all inclusive £15 phonedeal.. Get all my minutes n texts n broadband with that but just want my ipad n laptop to connect up.

Has anybody used a 3g thingy? (Don't know what their official name is!!)
 
If you get one then you can put your sim from your phone in it & then use the broadband on the ipad & lappy I believe.
I have an unlocked one that I can use when i,m out in the car etc. not bad but can be slow sometimes.
 


OK lets put it this way, lets put it this way you have a length of cable that runs from your local exchange to your house. Now regardless of what router you place on that line you will only get what the line can provide given the distance between the exchange and you. Lets say you put a TalkTalk router on the line and it gives you a line speed of 5mbps (lets ignore line training for a moment). Now you put say a Draytek router on the lines and you might get 5.2mbps, this is not an improvement in the speed of the line but more a function of the routers ability to obtain and maintain a connection between the exchange and you.

When you fit a new router the router will give you the fastest line speed it can obtain. This is usually the most unreliable connection, over a period of up to 21 days the line goes through a period of training where it will start with the fastest line speed obtainable and then slow decrease the speed until the most reliable connection is made, this can be a couple of mbps slower than the first connection. This is why you should never turn your router off on a daily basis otherwise you will continually be going through this training period.

There are several different kinds on connection available from BT (basically all ADSL is supplied by BT as they own the exchanges and the cabling). Have a look at the link below, enter your phone number and click search and it will tell you a lot of information about the local exchange and what ADSL connections are available and when it is likely to be upgraded.

https://www.samknows.com/broadband/exchange_search
 
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