You should have the option of linking up the new pen as a Novopen 6 or the “echo.”Same issue here with brand new NovoPen 6. It let me scan it to register it but now just throws the scan error up every time. I have emailed NovoPen regarding this but doubt very much any reply will come.
Hi thank you for the reply, but like I said the pens (blue and silver) register in the Freestyle android app ok as NovoPen 6 the only options are NovoPen 6 or NovoPen plus, no option for "echo" so that won't solve it for me. Both these pens error every time I try to scan.You should have the option of linking up the new pen as a Novopen 6 or the “echo.”
I resolved my N6 linking as the latter..
Hope this helps?
Hi,Hi thank you for the reply, but like I said the pens (blue and silver) register in the Freestyle android app ok as NovoPen 6 the only options are NovoPen 6 or NovoPen plus, no option for "echo" so that won't solve it for me. Both these pens error every time I try to scan.
I telephoned the Novo helpline and got absolutely nowhere they just ended up giving me the Abbott telephone number and told me to see if they could help.
I have tried "forgetting pen" and re scanning but get the same errors, and I know it isn't my phone nor the Libre app that is at fault, as xDrip also errors when trying to scan these pens.
Given up now, waste of time and when I see my consultant this Friday (for the 1st time in 4 years ) I will be telling them.
Not sure whether these Novo 6 pens should be "yellow carded" to the NHS because it seems they simply do not do what they are ment to do, and just seem like additional costs for the NHS to find.
For your suggestion all I can presume is you do have the "Echo Plus" because all you get with the 6 is a scan error if you choose "echo" when trying to register the 6.
I can assure you. The packaging & graphics on my pen suggest otherwise...For your suggestion all I can presume is you do have the "Echo Plus" because all you get with the 6 is a scan error if you choose "echo" when trying to register the 6.
Hi thank you for the reply, but like I said the pens (blue and silver) register in the Freestyle android app ok as NovoPen 6 the only options are NovoPen 6 or NovoPen plus, no option for "echo" so that won't solve it for me. Both these pens error every time I try to scan.
I telephoned the Novo helpline and got absolutely nowhere they just ended up giving me the Abbott telephone number and told me to see if they could help.
I have tried "forgetting pen" and re scanning but get the same errors, and I know it isn't my phone nor the Libre app that is at fault, as xDrip also errors when trying to scan these pens.
Given up now, waste of time and when I see my consultant this Friday (for the 1st time in 4 years ) I will be telling them.
Not sure whether these Novo 6 pens should be "yellow carded" to the NHS because it seems they simply do not do what they are ment to do, and just seem like additional costs for the NHS to find.
Hi, I had the same issue with my novopens. I was able to work around by the following method: 1) on your phone switch off wifi, bluetooth and nfc. 2) wait for a few seconds 3) switch on nfc only. 4) in the libre app, try to add your pen as new. the app says 'you already registered this pen.' 5) return to the main app screen and scan the pen.Hi thank you for the reply, but like I said the pens (blue and silver) register in the Freestyle android app ok as NovoPen 6 the only options are NovoPen 6 or NovoPen plus, no option for "echo" so that won't solve it for me. Both these pens error every time I try to scan.
I telephoned the Novo helpline and got absolutely nowhere they just ended up giving me the Abbott telephone number and told me to see if they could help.
I have tried "forgetting pen" and re scanning but get the same errors, and I know it isn't my phone nor the Libre app that is at fault, as xDrip also errors when trying to scan these pens.
Given up now, waste of time and when I see my consultant this Friday (for the 1st time in 4 years ) I will be telling them.
Not sure whether these Novo 6 pens should be "yellow carded" to the NHS because it seems they simply do not do what they are ment to do, and just seem like additional costs for the NHS to find.
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