Simplera Sensor pairing problems

Hi, I've never posted before and I'm not sure if I'm doing this correctly but I need some advice I have the Metronic 780g pump and am using the Simplera sensors. I'm having problems with pairing the sensor to the pump i get device not found on more than 1 occasion. I have had the pump replaced 4 times in the past 5 months. Has anyone else had this issue? I'm getting so despondent and frustrated by this issue.
Thanks for listening hope you can help
Gloria

Lakeslover said:

I can’t help with your question as I don’t use a pump but just wanted to say you have done the post absolutely correctly and in the right place.

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Thanks